AMANDA PALMER
Los Angeles,CA
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Top-notch customer service, administrative and team leadership abilities combined with strong attention to detail and scheduling expertise. Effectively mediate conflicts to promote team and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Salon Manager
Salvage Hair Studio
San Dimas, California
03.2018 - Current
- I managed daily salon operations, including appointment scheduling, customer service, and staff supervision
- I organized promotional events to attract new clients, developed policies to ensure satisfaction and safety, and maintained financial records
- I trained staff on customer service and product knowledge, managed inventory, and negotiated vendor contracts
- I also initiated marketing campaigns, addressed customer feedback, and ensured compliance with state regulations
- In addition to overseeing staff schedules and banking procedures, I maintained equipment and work areas, drove customer service excellence, and mentored the team to achieve business goals
- I played a key role in increasing retail product sales, improving client retention, and collaborating with management to enhance salon operations and drive growth
Grooming Salon Manager
Petsmart
Alhambra, California
05.2008 - 03.2018
- I managed the daily operations of the grooming salon, overseeing scheduling, employee management, and supply ordering
- I conducted regular staff meetings to keep the team informed on new products, services, and policies, and trained new employees on proper pet care techniques
- I handled administrative tasks such as creating reports, tracking sales, and reconciling financial transactions
- Additionally, I implemented an online booking system, developed marketing strategies, and analyzed customer feedback to improve the overall experience
- I ensured compliance with safety regulations, resolved customer complaints, and monitored inventory levels
- I also recruited and supervised staff, provided performance feedback, and assisted during peak hours
- My focus was on maintaining a high standard of customer service and fostering positive relationships with clients
Veterinary Receptionist/ Groomer
Los Angeles veterinary center
Boyle Heights, California
09.2014 - 12.2015
- I provided a range of administrative and hands-on support at a busy animal care facility
- I answered multi-line phone systems, addressed client inquiries, and relayed messages to the appropriate staff
- I assisted with patient wellness checks, including taking weight and temperature, and performing grooming and dental cleaning services for dogs and cats
- I also handled special care for deceased pets and supported grieving pet owners
- Additionally, I maintained an organized waiting area, processed financial transactions, scheduled appointments, and followed up with clients
- I played a key role in staff training, ensuring new employees understood veterinary protocols and customer service procedures, while also managing patient files and ensuring smooth office operations
Education
Dog And Cat Grooming
PetSmart Grooming Academy
Alhambra, California01.2009
High School Diploma -
Alhambra High School
Alhambra, California07.2007
Skills
- Recordkeeping
- Consulting
- Staff management
- Document management
- Customer service
- Vendor coordination
- Staff supervision
- Time management
- Multitasking and organization
- Relationship building
- Operations management
- Professional networking
- Project coordination
- Team oversight
Volunteer Experience
14+ years volunteering with foster care nonprofit organizations for dogs, cats, birds and wildlife rehabilitation., 3 years volunteering at San Gabriel Humane Society in dog adoption, grooming and behavioral training with dogs and cats, 2 years of behavioral training for public knowledge of at home care for cats and dogs.
References
Jennifer Astengo Owner (626)393-7432 jen@salvagehair.com
Jesica Davenport Hair Stylist (909)816-7626
Jesicad18@gmail.com
Kyle Zermeno Vet Technician(626)764-2911
Kylezermeno@gmail.com
Timeline
Salon Manager
Salvage Hair Studio
03.2018 - Current
Veterinary Receptionist/ Groomer
Los Angeles veterinary center
09.2014 - 12.2015
Grooming Salon Manager
Petsmart
05.2008 - 03.2018
Dog And Cat Grooming
PetSmart Grooming Academy
High School Diploma -
Alhambra High School