Amanda Paramo
Peoria,AZ
Summary
Experienced professional with strong customer service skills seeking a position with a company that values expertise and drives success. Committed to delivering exceptional customer service and utilizing problem-solving abilities to exceed expectations. Proven track record of building positive relationships with clients and colleagues. Excited to contribute to a dynamic organization that values innovation and fosters professional growth.
Overview
11
11
years of professional experience
Work History
Ophthalmic Technician
American Vision Partners
Sun City, AZ
03.2023 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided efficacy and accuracy when rooming patients.
- Review all patient info and data are correct and to proper standard
- Generate medications and prescriptions.
Optometric Technician
Nation Wide Vision
Glendale, AZ
09.2021 - 03.2023
- Provide excellent customer service to all members
- Assemble ready made food for sale
- Work in a team environment to meet departmental goals.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
direct support lead
accel
07.2019 - 08.2021
- Created daily schedules for members
- Assisted members achieve life goals
- Assisted members with hygiene needs
- Provided excellent service to all members that were under my care.
therapeutic support staff
the aces
09.2017 - 05.2019
- Created a safe and quiet environment for students who had learning disabilities
- Organized lessons for students to ensure a productive behavioral plan each week
- Consistent attendance and proficiency in my work
- In coordination with the teacher facilitated outstanding customer service to the parents and students.
van driver
Peoria unified school district
01.2015 - 12.2016
- Transported children safely to and from school
- Pick-up and drop-off children at their destinations
- Ensured passenger safety and obeyed traffic laws.
sales
american furniture warehouse
07.2014 - 12.2014
- Dedicated to providing outstanding customer service
- Assisted customers with questions and concerns
- Maintained knowledge of all merchandise
- Cleaned and organized assigned sections.
crew member/shift lead
mcDonalds
07.2013 - 11.2013
- Provided outstanding customer service and ensured accuracy of orders
- Took orders and operated cash register.
Education
in progress - Criminal Justice
glendale community college
Glendale, AZhigh school diploma -
peoria high school
05.2012
Skills
- Strong Customer Service Skills
- Excellent written and verbal communication
- Motivated
- Proficient in Microsoft Office
- Proficient in email, and instant message technology
- Fast learner
Languages
Spanish
Professional Working
Timeline
Ophthalmic Technician
American Vision Partners
03.2023 - Current
Optometric Technician
Nation Wide Vision
09.2021 - 03.2023
direct support lead
accel
07.2019 - 08.2021
therapeutic support staff
the aces
09.2017 - 05.2019
van driver
Peoria unified school district
01.2015 - 12.2016
sales
american furniture warehouse
07.2014 - 12.2014
crew member/shift lead
mcDonalds
07.2013 - 11.2013
high school diploma -
peoria high school
in progress - Criminal Justice
glendale community college