Amanda Pascarelli
Greenacres
Summary
Dynamic professional with diverse background in operations management, guest service, and logistic coordination across retail environments. Remarkable acumen in exceeding customer expectations by anticipating guests’ future priorities. Demonstrated expertise in building customer-centric culture and maximizing revenue growth, customer satisfaction, and overall shopping experience. Adept at driving continuous improvement by acquiring service excellence, directing, influencing, and building competent teams. Instrumental in consistently delighting customers by creating a positive team-oriented environment.
Experienced with overseeing cashier operations and ensuring high levels of customer satisfaction. Utilizes cash handling expertise and team management skills to streamline processes and enhance service quality. Track record of fostering collaborative work environment and maintaining accurate financial records.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Stylist
Great Clips Salon
Royal Palm Beach, FL
08.2025 - Current
- Ensured memorable client interactions by offering high-quality service during all scheduled appointments.
- Applied advanced techniques in hair cutting and styling, ensuring quality results through the use of top-tier tools and products.
- Executed regular cleaning and organization of workstations, ensuring compliance with safety protocols.
- Orchestrated joint efforts with team members to elevate service efficiency and refine operational methodologies.
- Educated clients on hair care products, fostering engagement and driving sales growth.
- Executed multiple hairstyling methods, showcasing flexibility in style adaptation and responsiveness to client requests.
- Reviewed and refined scheduling procedures to streamline appointment flow and improve overall client experience.
- Established and maintained meaningful client partnerships, resulting in increased repeat business and referral growth.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Assessed client requirements and addressed concerns swiftly to enhance overall customer experience.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Streamlined payment processing and sales recording in register to facilitate timely customer transactions.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
- Organized sales area and work station to showcase products and boost sales.
- Investigated and resolved service-related complaints to ensure a positive guest experience.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Distributed business cards outside of salon to generate new business.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Provided exceptional customer service by listening to client needs and delivering personalized haircuts.
- Maintained cleanliness and organization of salon tools, ensuring a hygienic work environment.
Warehouse Worker
Fastenal
West Palm Beach, FL
06.2025 - 12.2025
- Managed inventory and material logistics through proficient operation of forklifts and pallet jacks.
- Managed and updated inventory data through advanced warehouse management systems for optimal stock control.
- Guided new employees through safety protocols and operational procedures to promote a culture of safety and efficiency.
- Performed routine quality assessments to verify product standards and guarantee adherence to regulatory guidelines.
- Established and enforced best practices to enhance organization and cleanliness within warehouse operations.
- Analyzed stock levels and identified discrepancies, facilitating timely reporting to management for effective resolution.
- Collaborated with team members to optimize workflow and reduce delays.
- Executed order preparation for dispatch, ensuring accuracy and compliance with shipping protocols.
- Consistently lifted materials weighing as much as 50 pounds.
- Oversaw cleanliness and organization of workspaces by enforcing comprehensive housekeeping guidelines for storage areas and equipment zones.
- Refined logistics workflows to accelerate order processing times via improved picking, packing, and shipping methods.
- Optimized stockroom layout by clearly labeling shelves, designating product zones, and ensuring timely stock rotation.
Front End Manager
Carmines Pizza and Eatery
Palm Beach Gardens, FL
02.2025 - 07.2025
- Directed front-of-house functions, ensuring seamless service and a positive guest experience.
- Guided and supported staff in mastering menu details and adhering to high service standards.
- Analyzed current workflows and instituted improvements to accelerate order handling and enhance service delivery.
- Implemented strategies for inventory management to sustain stock levels while minimizing waste.
- Developed engaging training materials for onboarding processes, focusing on standardizing performance across new hires.
- Identified key trends in customer feedback to optimize service delivery methods.
- Implemented diligent oversight of cash handling processes, enhancing accuracy and reliability of end-of-day financial reports.
- Conducted regular audits of cash drawers in [number] checkout stations to verify adequate cash supply and prevent discrepancies.
- Engaged with customers to assess needs while staying informed about evolving consumer trends and preferences.
- Provided guidance and support to new team members, fostering a deeper understanding of job expectations.
- Engaged with visitors and customers upon arrival, delivering assistance and responding to inquiries to foster rapport and loyalty.
- Analyzed scheduling processes and boosted employee efficiency, resulting in decreased wait times for customers.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
Assistant Guest Service Manager
Fresh Market
Delray Beach, FL
01.2024 - 01.2025
- Assist Guest Service Manager in managing guest flow and front-end service to ensure an excellent shopping experience. Oversee front-end and cash office procedures, including cash, key, and safe management. Direct front-end guest flow to achieve operational success. Supervise order guides, ordering deadlines, and efforts to reduce shrink and damage. Motivate team members on the job and through The Fresh Market's internal training platform to offer excellent guest service.
- Led guest service team in maintaining sanitation and cleanliness at front end and guest restrooms.
- Acted as an ambassador for department by setting an example for excellence in all relevant functions and activities.
Head Cashier
Sprouts
Wellington, FL
01.2022
- Spearheaded team of four cashiers to ensure proficiency in transaction handling, customer engagement, and sales techniques. Performed daily financial responsibilities, including till setup, cash management, and vault reconciliation. Implemented procedures for closing activities, such as verifying manager drawers and executing sweeps. Maintained accurate financial records through meticulous adjustments in monetary system.
- Mentored 10-member cashier team to optimize tills, customer service, and sales operations.
- Received gift card for displaying outstanding performance in donation-driven sales initiatives.
- Ensured seamless store operations by balancing and accounting for the vault, contributing to the store's financial integrity.
Teacher
Forest Hill Community High School
West Palm Beach, FL
01.2022 - 01.2023
- Introduced and immersed students in tourism and hospitality principles, focusing on customer service excellence, event coordination, and strategic marketing. Developed and facilitated experiential learning opportunities, including internships and job shadowing to enrich practical skills. Employed diverse educational techniques and current technologies to maximize student engagement and motivation. Assessed student performance through various methodologies. Fostered collaborative relationships with educational peers, administration, and external partners to advance career readiness programs.
- Sustained structured and supportive learning environment conducive to student success.
- Provided constructive feedback to students and parents on academic growth and areas for enhancement.
- Enhanced student engagement by integrating interactive learning methods and technology in classroom.
- Maximized academic performance by improving student understanding and application of hospitality concepts.
Head Cashier
Lowes
North Palm Beach, FL
01.2020 - 01.2022
- Steered cashier team operations to adhere to handling protocols and accuracy of all transactions. Coordinated opening and closing procedures for registers to keep security of cash drawers. Applied conflict resolution strategies to address customer complaints and uphold company standards for service excellence. Reconciled daily cash audits, enforced policy compliance, and conducted regular staff evaluations to sustain operational integrity. Administered employee benefit enrollments to confirm staff access to company-provided advantages.
- Recovered funds for company through diligent management of charge-back processes.
- Engaged in compulsory training sessions and meetings to boost personal and professional development.
- Streamlined verification process for online orders to maximize vendor coordination and customer satisfaction.
- Facilitated onboarding procedures by advising colleagues on stock selections, 401k plans, and health insurance options.
Stylist
Great Clips
Coconut Creek, FL
01.2019 - 01.2020
- Carried out comprehensive hair care services, including cutting, styling, straightening, foiling, and coloring to achieve customer satisfaction and repeat business. Ordered and retained inventory levels to meet salon demands and operational needs. Reorganized staff scheduling to optimize coverage during peak hours and salon efficiency. Addressed and resolved interpersonal conflicts to build collaborative work environment.
- Boosted 2% personal earnings through sales and productivity.
- Bolstered 10% sales by cross-promoting diverse product range.
- Elevated 15% customer count and salon revenue within a three-month period.
- Played an integral role in increasing 10% overall sales by creating strategies to upsell products.
Cashier/Head Cashier/RTool Rental Associate/Customer Service Associate
Home Depot
Northlake, FL
01.2014 - 01.2019
- Welcomed customers warmly by offering purchases and product information. Addressed customer queries and resolved issues promptly to attain customer satisfaction. Adjusted scheduling to fulfill operational needs of customer service desk. Processed product returns and solved customer complaints effectively. Collaborated with vendors to obtain credits for damaged products and minimize financial losses.
- Supervised and coached 40 cashiers operating point-of-sale terminals.
- Managed a team of 15 employees by providing leadership and guidance.
- Augmented operational efficiency by decreasing tool repair turnaround times.
- Raised checkout speed as well as sales outcomes by leading customer service initiatives.
- Responded to customer concerns related to tools by leveraging tried-and-true problem-solving abilities.
Education
Bachelor of Applied Science - Supervision & Management
Palm Beach State College
Lake Worth, FL01-2020
Associate of Arts - General Studies
Palm Beach State College
Lake Worth, FL01-2019
Associate of Applied Science - Supervision & Management
Palm Beach State College
Lake Worth, FL01-2014
Skills
- Guest Satisfaction
- Conflict Resolution
- Account Reconciliation
- Operations Management
- Cash Handling Protocols
- Team Training & Development
- Service Excellence
- Sales & Operational Efficiency
- Record Keeping & Documentation
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Adaptability and dependability
- Verbal/written communication
- Training and coaching
- Supply restocking
- Cashier training
- Cycle counts
- POS systems
- Stock management
- Task delegation
Websites
Certification
- Operations Management Certification
- QuickBooks Certification
Timeline
Stylist
Great Clips Salon
08.2025 - Current
Warehouse Worker
Fastenal
06.2025 - 12.2025
Front End Manager
Carmines Pizza and Eatery
02.2025 - 07.2025
Assistant Guest Service Manager
Fresh Market
01.2024 - 01.2025
Head Cashier
Sprouts
01.2022
Teacher
Forest Hill Community High School
01.2022 - 01.2023
Head Cashier
Lowes
01.2020 - 01.2022
Stylist
Great Clips
01.2019 - 01.2020
Cashier/Head Cashier/RTool Rental Associate/Customer Service Associate
Home Depot
01.2014 - 01.2019
Associate of Arts - General Studies
Palm Beach State College
Associate of Applied Science - Supervision & Management
Palm Beach State College
Bachelor of Applied Science - Supervision & Management
Palm Beach State College