JESSICA RENTERIA
Oakland,CA
Summary
Versatile candidate with vast experience providing outstanding customer service and office support. Proven ability to handle a variety of tasks with accuracy, efficiency, and a high degree of professionalism. Demonstrated expertise in managing front office operations such as greeting visitors, answering phone calls, taking messages, and scheduling appointments. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Stylist
Sharkey’s Cut for Kids
07.2025 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Resolved guest complaints about service or style.
- Distributed business cards outside of salon to generate new business.
Auto Photographer
Pro-Motion Pix
11.2024 - 05.2025
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
Valet Parking Attendant
Propark Mobility
02.2024 - 08.2024
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Prevented potential accidents by adhering to strict safety protocols when operating vehicles in confined spaces.
Hair Stylist
Sportclips Haircuts
01.2022 - 05.2023
- Developed strong customer service skills by providing excellent client consultations.
- Created an inviting atmosphere by engaging in friendly conversations with customers.
- Effectively managed time between multiple appointments to ensure customer satisfaction.
- Delivered top-quality service for clients' cutting and styling needs.
- Educated clients on hair care techniques and products.
- Maintained knowledge of current trends and styles to provide customers with the latest looks.
- Efficiently handled cash transactions while processing payments accurately.
- Adhered to health and safety standards while working in the salon environment.
- Utilized creative problem solving skills when dealing with difficult situations.
- Sanitized workstations and equipment for customer health and workplace safety.
- Consistently maintained cleanliness of salon equipment and supplies throughout shift.
Field Expert
Enjoy Technology
10.2021 - 04.2022
- Developed key customer relationships to increase sales
- Followed up with clients after installations to assess quality service and customer satisfaction
- Answered product questions with up-to-date knowledge of sales and promotions
- Placed orders in person through emails and over the phone to maximize customer service
- Maintained accurate records of client interactions, sales figures, and other relevant information
- Performed regular reviews of existing policies and procedures in order to recommend modifications or updates as necessary
- Provided technical support to clients in the field, including troubleshooting and problem solving
- Resolved customer complaints quickly and efficiently through effective problem solving techniques
- Inspected returned items for defects or damage prior to restocking shelves with merchandise
- Demonstrated expertise in the use of various mobile phones, including setting up accounts, configuring settings, and navigating software
- Responded quickly to customer requests for assistance via telephone or email communication
- Assisted customers with transferring data from one device to another securely
- Assisted customers with selecting the best mobile phone models based on their individual needs
- Installed applications onto devices according to customer specifications while providing guidance on usage
- Provided technical support and troubleshooting for mobile phone products to customers, resolving issues efficiently and effectively
- Managed inventory levels of mobile phone accessories, ensuring adequate stock levels at all times
- Successfully completed training courses covering topics such as wireless technology, smartphone operating systems, device security, and digital media formats
- Monitored and analyzed sales metrics and KPIs, identifying areas of improvement and opportunities for success
Front Desk Receptionist
Jesse's Auto Garage
01.2015 - 03.2021
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Updated client contact information regularly in order to keep accurate records of communications sent out
- Opened and closed main office in alignment with established security procedures
- Handled incoming and outgoing mail with timely attention
- Handled confidential matters discreetly by maintaining strict confidentiality policies
- Monitored inventory levels of office supplies to ensure adequate stock was always available
- Developed strong relationships with vendors to ensure timely delivery of supplies at competitive prices
Education
Certification - Cosmetology
Estes Institute of Cosmetology
Visalia, Ca02.2016
Skills
- Spanish
- Cashiering
- Clerical experience
- Customer service
- Sales
- Bilingual
- Communication skills
- Upselling
- Cosmetologist
- Technology sales
- Cash handling
- Retail sales
- Cash register
- Guest services
- Front desk
- Guest relations
- Hospitality
- Driving
- Product knowledge
- Excellent communication
- Active listening
- Relationship building and management
- Cosmetology
Certification
Cosmetology License
Timeline
Stylist
Sharkey’s Cut for Kids
07.2025 - Current
Auto Photographer
Pro-Motion Pix
11.2024 - 05.2025
Valet Parking Attendant
Propark Mobility
02.2024 - 08.2024
Hair Stylist
Sportclips Haircuts
01.2022 - 05.2023
Field Expert
Enjoy Technology
10.2021 - 04.2022
Front Desk Receptionist
Jesse's Auto Garage
01.2015 - 03.2021
Certification - Cosmetology
Estes Institute of Cosmetology
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