Tamara Cooksey-Granados
Arlington,TX
Summary
Friendly customer service associate with over 26 years of experience carrying out clerical and customer service tasks. Skilled at supporting customers/clients with simple and complex needs with professionalism.
Skilled in handling multi-line phone systems, scheduling, and maintaining welcoming environment for clients and staff. Strong emphasis on team collaboration and adaptability to changing needs. Reliable in delivering consistent, high-quality service and fostering positive atmosphere.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Head Receptionist
Sharkey’s Cuts for Kids
07.2024 - Current
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Streamlined appointment scheduling for improved time management and increased client flow.
- Exceeded company goals for revenue growth through outstanding customer service efforts that led to increased bookings and referrals from satisfied clientele.
- Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
Office Manager
Frank’s Home Improvement
11.2007 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Team Lead
KHS Consulting
12.2021 - 03.2023
- Utilized various software programs to track nursing aides data, generate reports, and manage financial transactions effectively.
- Assisted colleagues with various administrative tasks during peak times or absences for seamless continuation of daily operations.
- Established and maintained strong working relationships internally and externally, facilitating open communication channels for improved collaboration.
- Excellent communication skills, both verbal and written.
Education
Associate Of Applied Science -
Tarrant County College
Arlington, TXSkills
- Customer service expertise
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliable and punctual
- Organizational skills
- Proficient in Microsoft Office
- Easily approachable, friendly attitude
- Excellent communication
- Optimistic & adaptive
- Technology Savvy
- Welcomes constructive criticism
- Strategic decision making
Certification
- HIPPA 1 HR Training
- Nurses Aid 16 HR Course
Timeline
Head Receptionist
Sharkey’s Cuts for Kids
07.2024 - Current
Team Lead
KHS Consulting
12.2021 - 03.2023
Office Manager
Frank’s Home Improvement
11.2007 - Current
- HIPPA 1 HR Training
- Nurses Aid 16 HR Course
Associate Of Applied Science -
Tarrant County College
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