Wendy S. Massey
Topeka,KS
Summary
Head Receptionist at Heartland Eye Care with a proven track record in enhancing customer satisfaction and streamlining front desk operations. Skilled in managing multi-line phone systems and scheduling appointments, I excel in guest relations and organization, ensuring a welcoming environment while maintaining confidentiality and compliance.
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 20+years of experience managing company reputation with customers.
Overview
14
14
years of professional experience
Work History
Head Receptionist
Heartland Eye Care
Topeka Kansas
11.2011 - Current
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing patient concerns promptly.
- Served as the primary point of contact for patients while checking in and out, and helping with any concerns.
- Assisted in training new receptionists.
- Provided support during high-volume periods by effectively multitasking and prioritizing responsibilities under pressure.
- Handled sensitive client information with discretion to maintain confidentiality at all times while adhering to privacy regulations.
- Managed multiline phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
Education
High School Diploma -
Topeka High School
Topeka Kansas 05-1993
Skills
- Strong organization
- Customer service expertise
- File organization
- Guest relations
- Scheduling coordination with medical software
- Multi-line phone systems
- Administrative support
- Schedule coordination
- Scheduling appointments
- Dictation and proofreading
- Mail handling
- Office equipment maintenance
- Customer service
Timeline
Head Receptionist
Heartland Eye Care
11.2011 - Current
High School Diploma -
Topeka High School