Amanda Patrick
Lexington,KY
Summary
Accomplished Sr Manager and Senior Technology Business Analyst at Conduent Business Services, with a proven track record in leading teams to enhance project delivery through effective requirements gathering and agile project management. Skilled in fostering stakeholder relationships and driving business process improvements, resulting in increased efficiency and stakeholder satisfaction. Expert in requirements gathering and process improvement for software development efforts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr Manager, Technology Business Analyst
Conduent Business Services
09.2022 - Current
- Managed senior Business Analysts within the app/dev organization to ensure they had the knowledge, skills and confidence to be successful when providing support for any internal or customer-specific project.
- Authored documentation on technology implementation strategies and best practices to optimize team collaboration and development efforts.
- Successfully facilitated meetings, while effectively building rapport with diverse groups of stakeholders and teams by demonstrating empathy, kindness and a bit of humor to keep everyone engaged.
- Collaborated with senior leaders and cross-functional teams to identify and prioritize IT initiatives that improved internal processes overall.
- Armed senior and executive leadership with enhanced reports and visualizations to support decision making.
Senior Technology Business Analyst
Conduent Business Services
05.2018 - 09.2022
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Created clear user stories, acceptance criteria and mock-ups to support development and testing efforts, leading to improved functionality and user satisfaction.
- Created current and future-state workflow diagrams to visualize project goals, ensuring the objectives were easily understood.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Acted as the Product Owner or Scrum Master for projects missing this resource.
Solution Consultant/Senior Business Analyst
KiZAN, A Microsoft Partner
05.2016 - 05.2018
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Traveled nationally to facilitate meetings, interview stakeholders and shadow end users to validate project objectives and gather requirements.
- Collaborated with cross-functional teams to ensure requirements were understood and developed correctly, in order to provide exceptional customer satisfaction and position us for future business opportunities.
- Worked closely with developers to ensure SDLC was followed by facilitating daily stand-ups and coaching team on Agile best practices.
Education
Information Technology
Strayer University
Lexington, KYSkills
- Requirements Elicitation
- Requirements Gathering
- Project Management
- Product Management
- Backlog Grooming
- Scrum Master
- Claims Automation
- Data-driven decision-making
- Process Mapping
- Process improvement
- Organizational Development
- Agile and Waterfall Methodologies
Certification
PMI-ACP (Agile Certified Practioner)
Scrum Master
MCP (Microsoft Certified Professional)
Timeline
Sr Manager, Technology Business Analyst
Conduent Business Services
09.2022 - Current
Senior Technology Business Analyst
Conduent Business Services
05.2018 - 09.2022
Solution Consultant/Senior Business Analyst
KiZAN, A Microsoft Partner
05.2016 - 05.2018
Information Technology
Strayer University