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Dianne Pauza
Port Saint Lucie,FL
Work Preference
Summary
Senior quality assurance manager with expertise in developing and executing quality assurance strategies that improve system performance. Achieved a 65% reduction in defects through the implementation of effective testing methodologies and stakeholder collaboration. Skilled in converting complex requirements into actionable test plans that drive successful project outcomes.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Sr. Business Analyst / Sr. Software Tester / Deputy Program Manager (Contract)
DSA Inc.
09.2023 - 02.2026
- Acted as senior business analyst and subject matter expert for the DOJ Victim Notification System (VNS), supporting operations, maintenance, and system enhancements throughout the full SDLC, including risk assessment for feature changes.
- Translated stakeholder and operational needs into actionable business and system requirements, test scenarios, and acceptance criteria within agile methodologies framework.
- Coordinated project deliverables, timelines, and success criteria with analytics partners, developers, and government stakeholders to ensure alignment and project success.
- Documented current and future-state workflows, communicating requirement changes and enhancements to both technical and non-technical teams for clarity and understanding.
- Executed QA activities by analyzing test results, conducting iOS testing, tracking defects in JIRA/Confluence, and facilitating resolution with development teams.
- Collaborated with developers on SQL-based data analysis and database optimization to support system performance and reporting.
- United States Department of Justice
Sr. Quality Assurance Manager (Contract)
American Systems Corporation
10.2019 - 08.2023
- Led quality assurance strategy for the Joint Operational Medicine Information Systems (JOMIS) / TMIP-J program supporting deployed and garrisoned medical systems worldwide, integrating automation frameworks to improve efficiency.
- Developed and executed Quality Management Plans (QMPs) aligned with government-approved methodologies and performance metrics to ensure compliance and quality standards.
- Coordinated test schedules to align with release timelines and operational requirements, facilitating timely project delivery.
- Conducted audits, inspections, documentation reviews, exploratory testing, and quality assessments across software, data, databases, and SharePoint environments.
- Implemented JIRA-based defect tracking and reporting; analyzed quality data to identify trends and drive corrective actions.
- Introduced Atlassian Confluence to standardize documentation, reducing documentation effort by approximately 45%.
- United States Department of Defense
Sr. Software Test Manager / Sr. QA Manager (Contract)
American Systems Corporation
05.2016 - 10.2019
- Acted as Software Test Manager and Quality Assurance Manager for the Navy’s Maintenance and Ship Work Planning (M&SWP 3.0) program.
- Developed and led a comprehensive Test Strategy for a large-scale implementation, ensuring all phases were covered and within budget, resulting in a successful project completion with 65% reduction in defects.
- Supervised and coordinated eight-member test team across multiple subcontractors, ensuring alignment on testing objectives and quality standards.
- Coordinated testing activities across Agile and Scrum frameworks to support iterative releases.
- Developed and peer-reviewed Software Test Plans, Test Cases, Test Reports, and Analysis Reports.
- Collaborated with development and functional teams to identify and resolve defects, enhancing system functionality and overall quality.
- Led process improvement initiatives by documenting and implementing updated QA procedures and standards, streamlining testing processes.
- United States Department of Defense
Sr. Software Test Manager / Project Manager (Contract)
ManTech
05.2013 - 04.2016
- Enabled secure VA–DoD health data exchange by supporting Virtual Lifetime Electronic Record (VLER) and Bidirectional Health Information Exchange (BHIE) programs.
- Acted as Scrum Master for multiple teams, facilitating sprint planning, backlog grooming, and cross-team coordination.
- Facilitated technical discussions, risk identification, impediment resolution, and continuous process improvement.
- Ensured alignment with evolving requirements by developing and maintaining comprehensive test documentation.
- Worked with SQL, JIRA, and SharePoint to track sprint progress, metrics, and release readiness.
- US Department of Veterans Affairs / US Department of Defense
Sr. Software Test Manager / Sr. Business Analyst (Contract)
American Systems Corp.
12.2011 - 05.2013
- Led testing and business analysis activities for the Synchronized Predeployment and Operational Tracker – Enterprise Suite (SPOT-ES).
- Coordinated and supervised 13-member test team across multiple system releases to ensure timely and quality deliverables.
- Planned project schedules, resourcing, and deliverables using Microsoft Project.
- Developed and implemented test processes to align with CMMI standards for successful audits and compliance reviews.
- Transitioned TOPPS from manual to automated framework using Microsoft Test Manager with the support of 4 team members, resulting in a 40% reduction in manual testing efforts.
- Facilitated proposal development and managed transition to new contractor, ensuring continuity in project execution.
- US Department of Defense
Education
Graduate Professional Program - Data Leadership: AI, Cloud & Governance
Massachusetts Institute of Technology (MIT)
B.S. - Computer Science
Canterbury University
Skills
- Requirements elicitation
- Quality assurance and testing
- User acceptance testing
- Test case development
- Defect tracking and resolution
- SDLC management
- Agile and Waterfall methodologies
- Risk assessment and mitigation
- Project management and execution
- Database optimization
- Data visualization
- Cross-team collaboration
- Cross-functional collaboration
- Stakeholder engagement
- Business process improvement
- Communication skills
Certification
Oracle 8i Certification
Timeline
Sr. Business Analyst / Sr. Software Tester / Deputy Program Manager (Contract)
DSA Inc.
09.2023 - 02.2026
Sr. Quality Assurance Manager (Contract)
American Systems Corporation
10.2019 - 08.2023
Sr. Software Test Manager / Sr. QA Manager (Contract)
American Systems Corporation
05.2016 - 10.2019
Sr. Software Test Manager / Project Manager (Contract)
ManTech
05.2013 - 04.2016
Sr. Software Test Manager / Sr. Business Analyst (Contract)
American Systems Corp.
12.2011 - 05.2013
Graduate Professional Program - Data Leadership: AI, Cloud & Governance
Massachusetts Institute of Technology (MIT)
B.S. - Computer Science
Canterbury University