AMANDA PEDRAZA

• Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
• Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
• Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
• Reviewed paperwork to determine priorities and set schedules.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

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• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
• Participated in training programs to enhance product knowledge and customer service skills.

• Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
• Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
• Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
• Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
• Managed daily warehouse operations, ensuring adherence to safety regulations and maintaining a clean work environment.
• Maintained accurate records of incoming shipments, ensuring proper documentation for customs compliance purposes when necessary.
• Supervised a team of warehouse associates, delegating tasks effectively to ensure smooth daily operations.

• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.