Brian Painter
Indianapolis,IN
Summary
Dedicated professional with extensive experience in shipping coordination and logistics. Renowned for strong attention to detail and time management, consistently achieving cost-saving measures and ensuring compliance with shipping regulations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shipping Cordinator
US Water Systems
Plainfield, IN
10.2025 - Current
- Coordinated shipment schedules, ensuring timely delivery of products.
- Prepared shipping documentation, verifying accuracy and compliance with regulations.
- Monitored inventory levels, facilitating efficient order fulfillment processes.
- Communicated with carriers to resolve shipping discrepancies and delays.
- Assisted in optimizing shipping routes, reducing transit times and costs.
- Utilized shipping software to track packages and maintain logistical records.
- Supported customer service efforts by addressing shipping inquiries promptly.
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
- Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
- Collaborated with sales team members to ensure seamless integration between order processing and shipment coordination activities.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Reviewed paperwork to determine priorities and set schedules.
- Implemented cost-saving measures to reduce overall shipping expenses while maintaining high-quality service standards.
Intake Officer
Marion County Juvenile Detention Center
Indianapolis, IN
03.2012 - 10.2025
- Conducted comprehensive intake assessments for youth entering detention, ensuring accurate documentation and compliance with legal standards.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for detained youth, enhancing rehabilitation efforts.
- Managed case files and maintained electronic records to ensure data integrity and facilitate timely access to information.
- Implemented best practices for crisis intervention, effectively de-escalating situations to maintain safety within the facility.
- Trained new staff on intake procedures and documentation protocols, fostering a culture of adherence to policies and procedures.
- Evaluated program effectiveness through regular feedback sessions, leading initiatives that improved service delivery and outcomes for youth.
- Developed training materials focused on intake processes and regulatory requirements, enhancing staff competency in critical areas.
- Oversaw daily operations of intake unit, identifying process inefficiencies and recommending solutions to improve workflow efficiency.
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
- Contributed to team success by consistently meeting or exceeding performance targets.
- Assisted clients with completing required paperwork, simplifying the application process for them.
- Demonstrated adaptability when faced with changing policies or procedures, adjusting approach accordingly without compromising effectiveness.
- Improved customer satisfaction with timely and professional responses to inquiries.
- Served as a liaison between clients and service providers, ensuring clear communication and understanding of expectations.
- Collaborated with colleagues to develop best practices for managing challenging client situations.
- Conducted thorough assessments of client needs and made appropriate service recommendations.
- Enhanced staff training materials, increasing proficiency in handling complex intake scenarios.
- Coordinated with multiple departments to ensure seamless client onboarding experience.
- Utilized strong listening skills when interacting with clients, allowing them to feel heard and understood during the intake process.
- Streamlined client intake process by implementing an efficient case management system.
- Ensured compliance with relevant regulations by meticulously reviewing documentation for accuracy and completeness before submission.
- Managed a high volume of cases, prioritizing workload for optimal efficiency.
- Analyzed trends in case data to identify areas for improvement within the intake process.
- Developed rapport with clients through empathetic communication, fostering trust in the organization''s services.
- Maintained detailed records of all client interactions in a secure database system.
- Mentored new hires, sharing insights gained from years of experience and contributing to their successful integration into the team.
- Observed strict confidentiality guidelines to properly secure information and data.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Assisted in intake and release of inmates.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Interviewed inmates to obtain information and evidence.
- Responded to inquiries from inmates and other members of public.
- Coordinated with other law enforcement personnel to exchange information.
- Restrained juvenile inmates when disturbances required physical intervention.
Education
High School Diploma -
Martinsville High School
Martinsville, IN05-1994
Skills
- Shipping procedures
- Transportation planning
- Warehouse operations- equipment operations - forklift, electric pallet jack, reach truck, order picker
- Equipment operations
- Documentation skills
- Reporting skills
- Invoice processing
- Shipment coding
- Safety compliance
- Critical thinking
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
Certification
- Forklift and reach truck, US Water Systems - 10/25 to present
Timeline
Shipping Cordinator
US Water Systems
10.2025 - Current
Intake Officer
Marion County Juvenile Detention Center
03.2012 - 10.2025
High School Diploma -
Martinsville High School