Amanda Pelot
Wisconsin Rapids
Summary
Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.
Resourceful Loss Mitigation Coordinator adept at maintaining high productivity and efficiency in high-pressure situations. Skilled in negotiating terms with lenders, understanding complex financial documents, and developing comprehensive loss mitigation strategies. Excel in communication, problem-solving, and time management, ensuring successful resolution of cases with a focus on minimizing losses for all parties involved.
Overview
2027
2027
years of professional experience
2012
2012
years of post-secondary education
Work History
Loss Mitigation Coordinator
Associated Bank
Stevens Point
06.2022 - Current
- Reviewed loss mitigation applications for compliance with bank policies.
- Coordinated communication between clients and internal departments for resolution.
- Analyzed borrower financial documents to assess eligibility for assistance programs.
- Facilitated negotiation processes for loan modifications and repayment plans.
- Maintained accurate records in the bank's loan management system.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Negotiated payment plans and arrangements.
- Maintained accurate records of all interactions with customers in a database system.
- Prepared detailed documentation of each transaction for review by management or investors.
- Evaluated borrower eligibility for loan modification programs.
- Ensured compliance with federal, state, and local laws regarding debt collection practices.
- Monitored accounts to ensure timely payments were received from borrowers under repayment plans or loan modifications.
- Provided customer service support to borrowers throughout the entire process of loss mitigation.
- Negotiated repayment plans with borrowers to keep them current on their mortgages.
- Researched different methods of debt restructuring including forbearance agreements, short sales, deeds-in-lieu of foreclosure.
- Reviewed and analyzed loan documents, such as credit reports and financial statements, to determine the borrower's ability to repay.
- Identified potential solutions for delinquent loans based on individual borrower's circumstances.
- Actively participated in special projects assigned by management related to improving processes within the department.
- Coordinated communication between lenders, servicers, attorneys and other stakeholders involved in the loss mitigation process.
- Verified income of borrower and gathered credit information.
- Contacted borrowers to assess reasons for default, individual intents and options for resolving issues.
- Helped clients and attorneys complete short sales.
Teller Supervisor
Associated Bank
Plover
08.2020 - 06.2022
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Verified transactions involving cashier's checks, money orders and account transfers.
- Managed and balanced cash vault, and completed monthly audits.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Examined checks for identification and endorsement.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Oversee teller line, coach & answer questions that arise.
- Maintaining branch cash management limits by completing buy/sells to Thillens.
Teller/Senior Teller
Associated Bank
Plover
05.2017 - 07.2020
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Kept teller window areas clean, organized and fully stocked.
- Completed monthly audits
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Direct Support Professional
Innovative Services Inc
Wisconsin Rapids
06.2014 - 12.2017
- Transported clients to doctor's appointments and errands.
- Tracked and reported clients' progress based on observations and conversations.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Served meals and assisted immobile or disabled individuals with eating.
- Assisted client with personal hygiene, mobility and transportation.
- Assisted Clients with basic house chores to ensure cleanliness dependent on client needs.
- Kept detailed records of patient care, medication administration and changes in health or other conditions.
- Cared for wounds by changing bandages, dressings and binders to promote healing.
Loss Mitigation Coordinator senior
Associated Bank
Stevens Point
Education
High School Diploma -
Adams-Friendship High School
Adams, WISkills
- Regulatory Compliance
- Customer Service-Oriented
- Recordkeeping and Documentation
- Honest and Dependable
- Attention to Detail
- Honest and Ethical
- Relationship Building
- Verbal and Written Communication
- Reliable and Responsible
- Pleasant and Personable
- Record keeping
- Customer relationship management
- Process improvement
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Active listening
- Problem solving
- Financial analysis
- Compliance review
- Loan modification
- Loss mitigation strategies
- Policy adherence
- Data interpretation
- Submitting files
- Teamwork
- Multitasking Abilities
- Excellent communication
- Decision-making
- Adaptability and flexibility
Accomplishments
- Qualified my 1st year of employment with Associated Bank for the central wisconsin all stars by promoting bank services and exceeding referral goals.
- Hired on in 2017 as a teller, promoted to senior teller in January 2020, then promoted to Teller Supervisor in August 2020.
- Surpassing 3 years of perfect balancing.
Education and Training
other
Timeline
Loss Mitigation Coordinator
Associated Bank
06.2022 - Current
Teller Supervisor
Associated Bank
08.2020 - 06.2022
Teller/Senior Teller
Associated Bank
05.2017 - 07.2020
Direct Support Professional
Innovative Services Inc
06.2014 - 12.2017
Loss Mitigation Coordinator senior
Associated Bank
High School Diploma -
Adams-Friendship High School