Amanda Pena
Austin
Summary
- UT Austin graduate with BSN RN and a business minor
- Highly motivated and results-driven
- Available for on-call duties
- Passionate about revenue, growth, operations, and statistics
- 10 years of experience in Austin Healthcare market
- Reputation of adapting and thriving in unexpected situations
- Effective and therapeutic communicator in English and Spanish
- Team player with a comprehensive background in cultivating strong relationships with coworkers to promote employee retention and provide quality patient care
Overview
7
7
years of professional experience
1
1
Certification
Work History
LTSS Service Care Coordinator
Centene, Superior Health Services
Austin, TX
01.2025 - Current
- Long Term Support Services for IDD waiver members
- On-site visits to assess member needs as appropriate.
- Completes documentation to ensure compliance with current state, federal, and third-party payer regulators.
- Collaborates with providers, agencies or resources as appropriate
- Coordinates with care provider team to ensure identified services are accessible to members
- Provides education regarding waiver benefits, home services, medication management, referrals, hospital prevention, etc.
- Facilitates long-term care and/or provides education regarding procedures, healthcare provider instructions, service options, medical appointments, referrals, and healthcare benefits.
- Coordinates/ offers assistance regarding member's healthcare needs such as medical equipment, specialist, medications, therapies, benefits, etc.
- Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner.
- Assists in developing, assessing, and coordinating holistic care management activities to enable quality, and cost-effective healthcare outcomes.
Hospice RN Case Manager
Suncrest Hospice
Austin, TX
01.2024 - 12.2024
- Managed a caseload of XX hospice patients, providing compassionate and comprehensive care
- Conducted initial assessments and developed individualized care plans to meet patients' unique needs
- Collaborated with interdisciplinary teams to ensure holistic care for patients, including physicians, social workers, and chaplains
- Assessed and addressed the spiritual needs of patients and coordinated spiritual support services
- Advocated for patients' rights and communicated their wishes to the care team and family members
- Participated in on-call rotations, providing 24/7 availability for patient and family support
Director of Operations
Carter Healthcare, Incorporated
Austin, TX
09.2023 - 01.2024
- Reports directly to the COO under CEO
- Maintain awareness of home health activities in the community, and remain current in healthcare matters
- Applies problem identification and resolution skills that encompass the larger dynamics in planning and problem-solving
- Maintains a structure that best meets the needs of the organization, particularly as it relates to the supervision and assignment of staff
- Awareness of market-related activities which includes knowledge of the activities of other providers, the needs of the local players, and the political climate as it relates to home healthcare
- Responsible for setting and achieving goals related to census, staff productivity, and meeting financial markers
- Branch finances
- Scheduling
- Adherence to Medicare guidelines/ standards
- Patient visits: wound care/ wound vacs, hospice/ home health education, IV therapy, PICC line care, dementia care
- Patient admissions
- QAPI
- Interviews/Employee retention
- Compliance
Director of Nursing
Aveanna Healthcare
Austin, TX
12.2022 - 06.2023
- Medicare certified pediatric home health agency with both adult and pediatric patients.
- Experience with new OASIS-E charting and reporting to iCIMS.
- Overlooked weekly hours staffed, budget and income, new hires, complaints, QAPI reviews, interviews, skills check offs, nurse coaching, medication reconciliations, intakes, insurance authorizations, insurance communication, home care education, etc.
- Intake for new patients and ample experience with adult, pediatric and hospice new patient intakes.
RN Field Nurse
Aveanna Healthcare
Austin, TX
12.2019 - 06.2023
- Austin Nursing Director:
- Plan, develop, organize, implement, evaluate, and direct the nursing service department, as well as its programs and activities, in accordance with current rules, regulations, and guidelines that govern the long-term care facility.
- Develop methods for coordination of nursing services with other services to ensure the continuity of the patient's total regimen of care.
- Promote and enhance the level of clinical expertise of staff to provide safe and quality nursing care for our patients.
- Assist with Interviewing, selecting, training and validation of new clinical staff. Internal case management, evaluation and development of nursing talent
- Review physicians' orders and update the plans of care and documentation, as necessary
- “Start of Care Assessments” and “Re-evaluations”
- Collaborating with the operations and business development team
- Ensure adherence to State, Federal, Local and Aveanna policies and procedures
- Develop, implement, and maintain an ongoing quality assurance program for the nursing service department.
- Participate in facility surveys (inspections) made by authorized government agencies.
- Assist the Discharge Planning Coordinator in developing, implementing and periodically updating the written procedures for the Discharge Planning Program.
- Assist the resident and Discharge Planning Coordinator in planning the nursing services portion of the resident's discharge plan.
- Worked a mixture of day shifts and night shifts including patients dependent on tracheostomy tubes, ventilators, feeding tubes, central IVs, urinary catheters, etc.
Hospice Nurse Case Manager
Sonder Hospice & Palliative Care
Austin, TX
01.2022 - 12.2022
- Evaluate new patients and perform full intakes to determine if patient is likely to pass within 12 months from date of intake.
- Reported new patient assessments to physicians to receive orders and execute hospice care.
- Clarified medication orders with physicians.
- Pain management and palliative care.
RN BSN Staff Nurse
Nurse Next Door
Austin, TX
05.2019 - 11.2020
- Provided specialized care to 1 patient in a vegetative state on a 1 bed unit in a family home environment.
Education
Bachelor of Science - Nursing
UNIVERSITY OF TEXAS AT AUSTIN
Austin, TX12-2018
Business Foundations - Business
The University of Texas At Austin
Austin, TX12-2018
Skills
- Home Care
- Social Work
- Case Management
- Employee Management
- Supervising experience
- New patient assessments/ admissions
- Leadership
- Employee Orientation
- Patient Care
- Referral Coordination
- Mileage Optimization
- Employee Retention
- Triage
- Documentation
- Sales
- Emergency preparedness
- Care plans
- Hospice Care
- Home Health
- Presentation Skills
- Negotiations
Certification
- McCombs Business Foundations Certificate 2017 to Present 24 hours including (Lower Division Courses) Economics, Statistics, Foundations of Management Information Systems, (Upper Division Courses) Foundations of Finance, Foundations of Business Law, Foundations of Management and Foundations of Marketing
- BLS Certification
- RN License (Compact State)
- CPR Certification
- Hospice Volunteer May 2016 to May 2018
Languages
Spanish - Intermediate
Additional Information
Authorized to work in the US for any employer
Timeline
LTSS Service Care Coordinator
Centene, Superior Health Services
01.2025 - Current
Hospice RN Case Manager
Suncrest Hospice
01.2024 - 12.2024
Director of Operations
Carter Healthcare, Incorporated
09.2023 - 01.2024
Director of Nursing
Aveanna Healthcare
12.2022 - 06.2023
Hospice Nurse Case Manager
Sonder Hospice & Palliative Care
01.2022 - 12.2022
RN Field Nurse
Aveanna Healthcare
12.2019 - 06.2023
RN BSN Staff Nurse
Nurse Next Door
05.2019 - 11.2020
Bachelor of Science - Nursing
UNIVERSITY OF TEXAS AT AUSTIN
Business Foundations - Business
The University of Texas At Austin