Amanda Pennington
Stuart,FL
Summary
Dynamic and results-oriented professional with extensive experience at Hurricane Grill and Wings, excelling in high-volume dining environments. Demonstrated exceptional customer service and multitasking abilities, ensuring seamless service and enhanced guest satisfaction. Skilled in POS system operations and adept at fostering positive relationships, showcasing a strong work ethic and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Server/Bartender/Manager
Hurricane Grill and Wings
09.2015 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Martin County High School
Stuart, FL2013
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Menu Memorization
- Food Running
- High-volume dining
- Order Accuracy
- Supply Restocking
- Table Bussing
- Suggestive Selling
- Point of sale operation
- Server training
- Menu knowledge
- Point of Sale (POS) system operations
- Check payment processing
- Reliability
- Multitasking
- High Energy and Stamina
- Problem-Solving
Timeline
Server/Bartender/Manager
Hurricane Grill and Wings
09.2015 - 10.2024
High School Diploma -
Martin County High School
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