Amanda Perello
Midland Park,NJ
Summary
Seasoned professional in Applications Management with comprehensive experience in leadership and strategic planning. Strengths include directing application development, managing technical teams, overseeing project management, and ensuring compliance to business requirements. Demonstrates strong analytical skills and problem-solving abilities which have led to significant improvements in operational efficiency and cost reduction.
Overview
19
19
years of professional experience
Work History
Senior Application Manager
CDx Diagnostics
Suffern, NY
03.2022 - Current
- Reviewed user feedback and identified areas for improvement in existing applications.
- Researched third-party solutions that could be integrated into existing systems.
- Negotiated contracts with vendors for support services and the purchase of software licenses or services.
- Collaborated with business leaders to develop long-term strategies for product roadmaps.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Tracked progress on multiple projects simultaneously while meeting deadlines.
- Key Projects: Implementation of EMR connectivity, Oversaw application development for digital pathology application using AI classification
Applications Manager
CDx Diagnostics
Suffern, NY
12.2019 - 03.2023
- Responded promptly to user inquiries regarding application functionality or errors encountered during use.
- Conducted regular reviews of existing applications for possible improvements or upgrades.
- Met with stakeholders to collaborate and resolve problems.
- Provided company users with tech support for IT problems and account maintenance.
- Key Projects: Implementation of cloud based laboratory information system
Technical Service Manager
BioReference Laboratories
Elmwood Park, NJ
11.2013 - 12.2019
- Managed the resolution of escalated customer service issues while maintaining customer satisfaction levels.
- Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
- Established performance metrics and monitored team performance against those metrics.
- Identified opportunities for cost savings through process optimization and automation initiatives.
Lead Test Master Analyst
BioReference Laboratories
Elmwood Park, NJ
07.2006 - 11.2013
- Created, edited, and maintained all test and profile codes in the laboratory information system
- Monitored and fulfilled all requests submitted via the help desk.
- Communicated all updates to clients, the sales team, and other laboratory departments
Education
Bachelor of Science - Health Sciences
Southern New Hampshire University
Hooksett, NH05-2022
Associate of Applied Science - Nursing
Bergen Community College
Paramus, NJ04-2010
Skills
- Process optimization
- Project management
- Vendor negotiation
- User feedback analysis
- Data integration
- Software Development Life Cycle (SDLC)
- Microsoft 365
- Slack, Jira, Confluence
- HL7
References
References available upon request.
Timeline
Senior Application Manager
CDx Diagnostics
03.2022 - Current
Applications Manager
CDx Diagnostics
12.2019 - 03.2023
Technical Service Manager
BioReference Laboratories
11.2013 - 12.2019
Lead Test Master Analyst
BioReference Laboratories
07.2006 - 11.2013
Bachelor of Science - Health Sciences
Southern New Hampshire University
Associate of Applied Science - Nursing
Bergen Community College
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