Amanda Perez
Miami,FL
Summary
Dynamic and results-driven Retail Leader with a proven track record of driving significant sales growth, leading high-performing teams, and crafting exceptional customer experiences. Expertise in coaching associates, executing strategic merchandising initiatives, and optimizing store operations to achieve operational excellence. Recognized for strong communication skills, effective leadership, and bilingual service excellence that consistently elevate team performance and enhance guest satisfaction. Committed to fostering a positive work environment that inspires collaboration and motivates teams to exceed targets.
Overview
6
6
years of professional experience
Work History
Sales Manager
Ulta Beauty
06.2024 - Current
- Lead and inspire a team of Beauty Advisors and Leads to deliver exceptional guest experiences and achieve daily sales goals.
- Drive store performance through effective sales coaching, event planning, and team development.
- Execute company initiatives including product launches, merchandising updates, and promotional events.
- Monitor KPIs such as sales, credit card conversions, and loyalty enrollment to exceed quarterly goals.
- Foster a positive and inclusive work environment that supports professional growth and collaboration.
Shop Captain
Macy's
01.2024 - Current
- Lead a team of 8+ associates to consistently exceed weekly and quarterly sales goals.
- Drive client engagement by implementing service strategies and creating a welcoming, elevated experience.
- Execute floor sets, promotional events, and visual updates to align with brand standards.
- Coach and develop associates to improve selling behaviors and overall productivity.
Merchandise Captain
Macy's
01.2023 - 01.2024
- Oversaw merchandise presentation, recovery, and replenishment for a high-volume department.
- Partnered with visual and operational teams to ensure timely product flow and accurate inventory management.
- Assisted leadership team in identifying opportunities to improve operational efficiency and customer engagement.
Brand Ambassador
Macy's
01.2022 - 01.2023
- Represented premium brands by providing styling expertise and personalized recommendations.
- Consistently exceeded daily sales goals and achieved recognition for top-tier guest service.
- Collaborated with visual and event teams to create impactful brand moments in-store.
Executive Assistant
Day Care Community Center
01.2020 - 04.2022
- Supported the center’s administrative and daily operations, including scheduling and communications with parents.
- Managed documentation, reports, and confidential information with accuracy and discretion.
- Assisted leadership in planning and executing community events and educational activities.
Education
Miami Dade College
10.2025
Leadership Course -
Macy's Leadership Development Program
01.2024
Universal History
Universidad De La Habana
06.2020
undefined
Eugenio Maria de Hostos Senior High School
08.2017
Skills
- Leadership & Team Development
- Sales & KPI Achievement
- Visual Merchandising & Event Execution
- Exceptional Customer Experience
- Training & Performance Coaching
- Bilingual: English & Spanish
- Time Management & Multi-tasking
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Sales strategy development
- Sales presentations
- Strategic planning
- Sales tracking
- Account management
- Goal setting
- Sales coaching
- KPI tracking
- Empowers high-performing sales teams
- Market research
- KPI analysis
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
- Supervised team of 16 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
LANGUAGES
Fluent in English and Spanish
Timeline
Sales Manager
Ulta Beauty
06.2024 - Current
Shop Captain
Macy's
01.2024 - Current
Merchandise Captain
Macy's
01.2023 - 01.2024
Brand Ambassador
Macy's
01.2022 - 01.2023
Executive Assistant
Day Care Community Center
01.2020 - 04.2022
undefined
Eugenio Maria de Hostos Senior High School
Miami Dade College
Leadership Course -
Macy's Leadership Development Program
Universal History
Universidad De La Habana