AMANDA PEREZ
Burbank,IL
Summary
Motivated and dependable professional with strong communication, organization, and customer service skills. Hardworking, adaptable, and able to work well independently or as part of a team. Quick to learn new skills and committed to providing quality work and maintaining a positive work environment.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Operations Agent
Southwest Airlines
Chicago, Illinois
04.2022 - 05.2026
- Coordinated flight schedules to ensure timely departures and arrivals.
- Managed boarding procedures, improving passenger flow during peak travel times.
- Communicated timely flight updates to passengers and crew, reducing uncertainty and enhancing travel experience.
- Supervised airfield operations, addressing concerns promptly to ensure smooth arrivals and departures.
- Provided exceptional customer service in high-pressure situations.
- Resolved conflicts between customers and operations staff in a timely manner.
- Responded promptly to customer inquiries via phone, email or chat platforms.
- Coordinated with other departments to resolve customer inquiries and complaints.
- Monitored compliance with safety regulations during operations.
- Maintained operations compliance with FAA, TSA and airport regulations.
- Collaborated with other teams on product launches, promotions, or special events.
Customer Service Representative
Illinois Tollway Customer Service Center
Chicago, Illinois
09.2017 - 04.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints by providing effective solutions and support, enhancing overall customer satisfaction.
- Achieved high customer satisfaction through knowledgeable and friendly problem resolution.
- Utilized customer service software to track and manage requests efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed customer deposits and payments efficiently and arranged for billing.
- Built strong customer relationships by delivering personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Menards
Cicero, Illinois
03.2017 - 09.2017
- Guided customers in product selection, delivering tailored product knowledge to enhance their shopping experience.
- Addressed customer inquiries and resolved complaints promptly, ensuring high levels of customer satisfaction.
- Assisted customers in locating specific products throughout the store., answered questions, and offered product advice.
- Executed cashier responsibilities, including processing transactions and managing cash. such as accepting payments, issuing receipts and counting money back change.
- Maintained store cleanliness and organized merchandise displays effectively.
- Collaborated with team members to ensure optimal stock levels and inventory management.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
Cashier
Fairplay Foods
Chicago, Illinois
06.2014 - 04.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers with product inquiries and provided excellent service.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Executed tasks assigned by management to enhance team operations and service delivery.
- Monitored inventory levels and restocked shelves to ensure product availability for customers.
- Trained new team members on cash register operation and customer service to maintain consistent service standards.
Education
High School Diploma -
Bulls College Prep
Chicago, IL06-2015
Some College (No Degree) -
University of Illinois At Springfield
Springfield, ILSkills
- Bilingual
- Safety compliance
- Conflict resolution
- Team collaboration
- Client relations
- Problem solving
- Time management
- Multitasking
- Microsoft Office
- Microsoft PowerPoint
- Customer Service
- Call Center Operations
- Data entry
- Money handling
- Data gathering
- Customer support
- Appointment scheduling
- Inbound & Outbound phone call management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Operations Agent
Southwest Airlines
04.2022 - 05.2026
Customer Service Representative
Illinois Tollway Customer Service Center
09.2017 - 04.2018
Sales Associate
Menards
03.2017 - 09.2017
Cashier
Fairplay Foods
06.2014 - 04.2016
High School Diploma -
Bulls College Prep
Some College (No Degree) -
University of Illinois At Springfield