Star Ortiz
6215 64th Ave Apt 4 Riverdale
Summary
Dependable and adaptable professional with experience across healthcare, customer service, and operations. Background includes pharmacy technician requiring attention to detail and confidentially, as well as gate agent and cashier roles requiring strong communication and multitasking skills. Currently studying Health Science with a focus on Radiography, bringing a proven ability to thrive in high pressure environments while delivering excellent service.
Overview
4
4
years of professional experience
Work History
Operations Control Center Agent
Piedmont Airlines
09.2024 - Current
- Communicate gate changes, cancellations, service requests, and flight updates to other departments and business partners
- Oversee deicing and fueling activities
- Proactively update published estimated departure times for flights to provide accurate information to customers, station personnel, and business partners
- Monitor flight task progress and coordinate the successful execution of turns
- Serve as a liaison between airport operators, business partners, dispatchers, flight crew, and station personnel
- Monitor and track long taxi delays to ensure compliance with lengthy tarmac delay regulations
Customer Service Gate Agent
Piedmont Airlines
05.2023 - 09.2024
- Managed passenger check-in by verifying customers' travel documentation.
- Assisted families traveling together by arranging preferred seating options that catered to their needs whenever possible.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
- Participated in ongoing training opportunities to stay updated on industry best practices and enhance overall job performance.
- Trained new employees on standard procedures and company policies for improved service delivery.
Cashier
Wings 21
01.2022 - 04.2023
- Resolved customer complaints promptly, ensuring satisfaction and repeat business opportunities.
- Monitored inventory levels at the register, facilitating timely stock replenishment requests.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Pharmacy Technician
DuPont Circle Pharmacy
04.2021 - 09.2022
- Managed medication inventory to ensure availability and minimize stock discrepancies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Associate Degree in Health Science - Radiography
Prince George's Community College
Upper Marlboro, MD05-2028
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD06-2021
Skills
- Customer service and care
- Goal-oriented mindset
- Organizational skills
- Problem-solving
- Positive attitude
- Bilingual
- Relationship building
Accomplishments
- Completion of Gate Agent Training (Piedmont Airlines, 2023)
- Completion of Online Pharmacy Technician Program (Stepful, 2025)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Control Center Agent
Piedmont Airlines
09.2024 - Current
Customer Service Gate Agent
Piedmont Airlines
05.2023 - 09.2024
Cashier
Wings 21
01.2022 - 04.2023
Pharmacy Technician
DuPont Circle Pharmacy
04.2021 - 09.2022
Associate Degree in Health Science - Radiography
Prince George's Community College
High School Diploma -
Charles Herbert Flowers High School
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