Jesus Aguayo
Monte Alto,TX
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals. Always ready to be of service, but also to get my hands dirty for any job necessary.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
MAXIMUS
Edinburg, TX
09.2025 - Current
- In this position, I am an Eligibility Support representative for the Department of Texas Health and Human Commission and attend the 2-1-1 line.
- My role consists of assisting clients with their benefit status information, verifying documents, providing procedure dates, and connecting them to other departments for more detailed assistance.
Data Entry Clerk
MAXIMUS
Edinburg, TX
06.2024 - 08.2025
- I was hired and transitioned over to Maximus in June 2024. I still kept the same role of Keep and Discard, but became officially hired on by Maximus.
- Soon after, I was added to a new trial project of FFM applications along with 20 other individuals. In this project, I would intake CMA/CHIP applications and enter them into TIERS. Entering all of the information provided by the client and what was requested by Panviva. After entering all the information in TIERS, we would leave the task to be worked on by HHSC. This project was meant to be a trial period to see if it would be effective and permanent. The project was terminated due to an update in Texas Law prohibiting individuals without proper training from entering information into TIERS. I was then moved back to the Keep and Discard program after the end date of the FFM project.
Data Entry Clerk
AppleOne Howroyd-Wright Employment Agency
San Antonio, TX
04.2023 - 06.2024
- With AppleOne, I was working for MAXIMUS as a Data Entry Clerk. In this position, I would process Children’s Medicaid and CHIP applications into TIERS. Always making sure to follow Panviva exactly as it reads to avoid errors. I would read and review the applications to verify that the information being entered was correct and in compliance with HIPAA guidelines.
- I also worked on a second project of Keep and Discard. In this project, we would review changes and verify if they were completed in TIERS. In this role, we as a group assisted HHSC in completing a backlog of previous change forms and were able to catch up to the newest applications.
Remote Bilingual Customer Service Representative - Temporary Contract
TTEC Services Corporation
Englewood, CO
10.2022 - 12.2022
- Under this TTEC project, I would attend FEMA callers in submitting their applications for assistance after Hurricane Ian. My position was Registration Intake for Damage Assistance under FEMA.
- I would also edit their personal information if needed and review the status of the assistance they applied for. As well as making sure to be as understanding and helpful as possible to assist them in their current situation.
Bilingual Customer Service Representative
Continuum Global Solutions - Verizon
Anderson, IN
12.2021 - 08.2022
- For Continuum, I would receive incoming calls from Verizon customers as a Customer Care Representative. Sometimes, reaching out when calls dropped, or the customer demanded a callback.
- I would attend to the Verizon customers' requests and assist them in resolving any billing, promotional, service, and, to some extent technical issues. Customer service was my main priority, but I also took the role of sales and submitted orders for customers. Along with providing the promotions displayed for the customer. I had a sales quota to meet, along with other statistics to maintain in order on a monthly basis.
Bilingual Customer Service Representative
TTEC Services Corporation
Englewood, CO
08.2021 - 11.2021
- As a TTEC CSR, I was responsible for attending to United Healthcare members, specifically the line for Dual Complete members. I enjoyed attending them and would try my best to be of service that same day, so they wouldn't have to call back again for other services. For this position, I had to reach out to doctors' offices, Hospitals, Specialists, and other Healthcare providers on behalf of the members.
- I was working from home, taking inbound calls from Texas, Arizona, and California in English and Spanish.
Bilingual Customer Service Representative
Teleperformance - United Healthcare
Edinburg, TX
06.2019 - 09.2019
- For United Healthcare, I would receive calls from East and South Florida lines, depending on the number of calls. In which I had to use two types of accounts and accommodate myself to the unique system for each line.
- My responsibilities included taking calls, listening to the members, and providing them with the proper information they requested. Some examples are information for Doctors, Hospitals, procedure guidelines, prior authorizations, or even something as simple as their doctor's office co-pay.
- I also had to carefully listen to and annotate the members' complaints and issues to properly address their concerns. Always ensuring to provide great customer service and do my best to resolve every issue concerning their healthcare plan.
Labor Hand - Seasonal
Jr Limas Farm Labor Services Co. LLC
Edinburg, TX
09.2018 - 11.2018
- For the beginning of the season, I worked in corn fields, selecting the healthiest and best corn cobs.
- Inside the company, I would process the corn kernels to get treatment and separate them. I would also scan and sort the kernel packets according to the layout of the plantation, ensuring that all data was entered correctly.
Sanitation, Production - Seasonal
Arbre Farms - Northern Staffing Services
Walkerville, MI
06.2017 - 08.2018
- At this company, I worked in two positions at different times. I started in Production, then got offered a position in Sanitation and transferred over to that department.
- Production was to ensure the proper condition of the material and make sure it was processed correctly.
- Sanitation required the machines to be washed down to a high level of cleanliness to ensure that no cross-contamination would occur. At the same time, I had to make sure to wear the proper PPE equipment to not get injured or intoxicated by the chemicals in use.
Education
High School Diploma -
Donna North High School
Donna, TX06-2017
Associate of Arts - Psychology
South Texas College - Mid-Valley Campus
Weslaco, TX12-2019
Skills
- Common Electronics Knowledge
- Bilingual (English and Spanish)
- Can proficiently read and write in both languages
- Efficient Computer Skills (Windows, Word, etc)
- Customer Service Skills
- Customer Service Care
- Data entry
- Attention to Detail
- Moderate Sales experience
- Active listening
- Critical thinking
- Problem resolution
Traits
- Trustworthy
- Reliable
- Good work ethic
- Intelligent
- Fast learner
- Flexible to new situations
- Focused
- Dedicated Hard Worker
- Attentive Listener
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
MAXIMUS
09.2025 - Current
Data Entry Clerk
MAXIMUS
06.2024 - 08.2025
Data Entry Clerk
AppleOne Howroyd-Wright Employment Agency
04.2023 - 06.2024
Remote Bilingual Customer Service Representative - Temporary Contract
TTEC Services Corporation
10.2022 - 12.2022
Bilingual Customer Service Representative
Continuum Global Solutions - Verizon
12.2021 - 08.2022
Bilingual Customer Service Representative
TTEC Services Corporation
08.2021 - 11.2021
Bilingual Customer Service Representative
Teleperformance - United Healthcare
06.2019 - 09.2019
Labor Hand - Seasonal
Jr Limas Farm Labor Services Co. LLC
09.2018 - 11.2018
Sanitation, Production - Seasonal
Arbre Farms - Northern Staffing Services
06.2017 - 08.2018
High School Diploma -
Donna North High School
Associate of Arts - Psychology
South Texas College - Mid-Valley Campus