Amanda Pernal
Berlin Heights
Summary
Reliable and organized professional with experience in the manufacturing industry, and customer service. Proven track record of meeting production goals, adhering to safety regulations, providing top-notch customer service, and maintaining ISO quality standards. Skilled in interpreting blueprints, and interpreting instructions. Excellent problem-solving and communication skills.
Overview
13
13
years of professional experience
Work History
Production Supervisor/Production Planner
Multilink Inc.
Elyria, OH
05.2025 - Current
- Established clear priorities and production quality standards.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Developed and maintained effective communication channels with other departments and customer service teams to facilitate on-time delivery of projects.
- Facilitated effective communication with production leads to ensure timely project completion.
- Engaged with warehouse manager in strategic scheduling and execution of disciplinary measures to enhance team performance.
- Assisted the Warehouse Manager in conducting performance reviews, identifying areas for development and providing constructive feedback.
- Facilitated team meetings to discuss progress and address any issues, promoting open communication.
- Led quality control initiatives, significantly reducing product defects and ensuring compliance with industry standards.
- Optimized job creation processes utilizing MRP systems to align with sales order demand.
- Leveraged expertise in Syspro ERP systems to optimize operational efficiency.
- Managed team of 20-30 production associates, overseeing productive production processes and meeting all deadlines.
Vita-Mix Lead/OTN Admin
Multilink Inc.
Elyria, OH
08.2024 - 05.2025
- Developed and implemented comprehensive training programs for new hires in Product Quality, Applying RTV, and Polishing.
- Managed day-to-day operations to maintain high-quality output and meet established production timelines.
- Collaborated with upper management to discuss production targets, deadlines, and essential departmental support.
- Analyzed assembly processes in partnership with process engineers to identify improvements and elevate production levels.
- Executed interview processes and facilitated employee hiring aligned with departmental needs.
- Managed job receipts and material allocations using Syspro to ensure operational efficiency.
- Documented serial numbers of OTN electrical enclosures to ensure accurate tracking and adherence to company standards.
- Executed preparation of sales order documents and labels for enclosures.
Assembler/Admin Assistant/Inventory Specialist
Multilink
Elyria, OH
05.2022 - 08.2024
- Coordinated daily activities to ensure timely completion of tasks within established deadlines.
- Evaluated employee performance regularly and provided constructive feedback for growth opportunities.
- Followed detailed verbal or written instructions and visual aids to perform assembly work.
- Assisted in training new assemblers on assembly techniques and processes.
- Operated power pneumatic and hand tools required for performing job duties.
- Updated assembly documentation to reflect current processes.
- Conferred with supervisor regarding quality or procedure problems.
- Made basic measurements and math calculations relative to tolerances and dimensions.
- Read tape measure, protractor and other length and angle-measuring devices.
- Placed parts on circuit boards in accordance with workmanship standards.
- Answered emails, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Maintained files and filing, keeping sensitive information confidential.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Facilitated communication between different departments within the organization.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Determined inventory quantity needs, ordering more materials based on minimum or maximum levels.
- Arranged stock and materials for easy access by inventorying by size, weight and shape.
- Assisted with physical inventories as required during end-of-year audits.
- Organized and maintained inventory records, ensuring accuracy of data entry and stock levels.
- Researched discrepancies between physical inventories and digital records.
- Utilized handheld scanner to identify items needed on sales floor and retrieve materials from inventory bins.
- Helped develop and maintained inventory management policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Provided training for new employees on proper handling of materials and equipment.
OTN Assembly
Multilink
Elyria, OH
06.2018 - 05.2022
- Read and interpret schematic drawings, diagrams, blueprints, specifications, work orders, or reports to determine materials requirements or assembly instructions.
- Assemble electrical or electronic systems or support structures and install components, units, subassemblies, wiring, or assembly casings, using rivets, bolts, etc.
- Position, align, or adjust workpieces or electrical parts to facilitate wiring or assembly.
- Inspect or test wiring installations, assemblies, or circuits for resistance factors or for operation and record results.
- Explain assembly procedures or techniques to other workers.
- Knowledge of air tools such as air ratchets, belt sanders, rivet guns, and angle grinders.
Cashier/Garden Associate
Home Depot
Lorain, OH
09.2016 - 06.2018
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Demonstrate use or operation of merchandise.
- Place special orders or call other stores to find desired items.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Inventory stock and requisition new stock.
- Exchange merchandise for customers and accept returns.
- Estimate quantity and cost of merchandise required, such as paint or floor covering.
Assistant Store Manager
Lorain, OH
08.2015 - 09.2016
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Review inventory and sales records to prepare reports for management and budget departments.
- Plan budgets and authorize payments and merchandise returns.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Cashier/Customer Service
Walmart
Oberlin, OH
11.2012 - 06.2014
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Process merchandise returns and exchanges.
- Assist customers by providing information and resolving their complaints.
- Answer customers' questions, and provide information on procedures or policies.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Education
High School Diploma - undefined
Vermilion High School
Vermilion, OH06.2012
Skills
- Basic Knowledge of Microsoft Word/Excel
- Basic to Intermediate Computer Knowledge
- ISO 9000 Trained
- Materials Management
- Flexible/Adaptable
- Motivated with a Willingness to Learn
- Confidentiality
- Educating
Timeline
Production Supervisor/Production Planner
Multilink Inc.
05.2025 - Current
Vita-Mix Lead/OTN Admin
Multilink Inc.
08.2024 - 05.2025
Assembler/Admin Assistant/Inventory Specialist
Multilink
05.2022 - 08.2024
OTN Assembly
Multilink
06.2018 - 05.2022
Cashier/Garden Associate
Home Depot
09.2016 - 06.2018
Assistant Store Manager
08.2015 - 09.2016
Cashier/Customer Service
Walmart
11.2012 - 06.2014
High School Diploma - undefined
Vermilion High School