Amanda Phillips
Hampton,IA
Summary
Highly skilled Lean Leader with substantial experience in operational efficiency and process improvement. Strengths include strategic planning, team leadership, waste reduction, and continuous improvement methodologies. Previous roles have demonstrated success in implementing lean principles to enhance productivity and profitability. Known for fostering culture of innovation and exceeding performance goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead 1
Opal Foods
Hampton, IA
07.2022 - Current
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer complaints and adjusted policies to meet changing needs.
SQF Practitioner
Opal Foods
Hampton, IA
04.2021 - 07.2022
- Developed and implemented quality control processes to improve product reliability.
- Monitored production activities for conformance with established standards.
- Conducted training sessions for employees on quality assurance procedures and methods.
- Performed root cause analysis of non-conforming products and identified corrective actions.
- Documented inspection results, maintained records, and reported on data trends.
- Conducted audits of suppliers and vendors to ensure compliance with quality standards.
- Investigated complaints from customers regarding product defects or malfunctions.
- Reviewed test results, inspected finished products, and monitored production operations for compliance with specifications.
- Identified potential issues related to manufacturing processes and recommended solutions.
Quality Control Technician
Opal Foods
Hampton, IA
01.2019 - 03.2021
- Performed detailed inspections of products to ensure they met customer requirements and industry standards.
- Documented test results in accordance with established procedures.
- Monitored production processes to identify potential quality issues and recommend solutions.
- Maintained records of all inspection activities, including reports and data collection sheets.
- Performed calibration checks on measuring instruments used in the production process.
- Conducted training sessions for employees related to quality assurance techniques and procedures.
- Participated in continuous improvement initiatives such as Lean Manufacturing practices.
Quality Control Technician
Opal Foods
Anderson, MO
05.2017 - 12.2018
- Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Maintained accurate records on product inspection results and reported findings to management team.
- Provided feedback on existing processes in order to develop more efficient methods of performing tasks while still meeting required quality standards.
- Audited finished products against applicable industry standards before releasing them for shipment.
- Conducted tests on product samples and recorded results.
Line Packer
Temp at Opal through Manpower
Anderson, MO
08.2016 - 04.2017
- Labeled containers with identifying information using labels, markers and other labeling equipment.
- Maintained a clean and organized work area at all times.
- Loaded completed orders onto trucks or conveyor belts for delivery or transport.
- Followed safety guidelines while operating machinery or handling hazardous materials.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
- Accomplished production goals by working with speed and accuracy.
Photo Supervisor
Hunte Corporation
Goodman, MO
08.2011 - 07.2016
- Supervised photographers in the studio, managing their assignments and providing feedback on their work.
- Developed creative solutions to challenging lighting situations on set.
- Provided technical advice and assistance to photographers regarding camera settings and equipment use.
- Directed models during photoshoots, ensuring desired poses were achieved for each shot.
- Edited photos using Adobe Photoshop software, making adjustments to color balance, contrast, brightness.
- Monitored post-production activities such as retouching and image manipulation.
- Researched new technologies related to photography equipment and techniques.
- Trained junior staff members in proper camera operation and other photography techniques.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Identified needs of customers promptly and efficiently.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Cashier
Dollar General
Neosho, MO
02.2010 - 07.2011
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
Customer Service Representative
Target
Camarillo, CA
06.2008 - 09.2009
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Nordhoff High School
Ojai, CA05-2003
Skills
- Strategic Thinking
- Training and coaching
- Operational Excellence
- Team Building and Motivation
- Attention to Detail
- Flexible Schedule
- Teamwork and Communication
- Forklift Operation
- Computer Skills
- Production Line Work
- Punctual and Dependable
- Positive Attitude
- Quality Control
- Process Improvement
- Schedule Coordination
- Quality Assurance Testing
- Supervision and leadership
- First Aid/CPR
- PPE use
- Friendly, Positive Attitude
Certification
SQF Certified
CPR certified
Accomplishments
- National Egg School
- Employee of the Month
References
References available upon request.
Timeline
Lead 1
Opal Foods
07.2022 - Current
SQF Practitioner
Opal Foods
04.2021 - 07.2022
Quality Control Technician
Opal Foods
01.2019 - 03.2021
Quality Control Technician
Opal Foods
05.2017 - 12.2018
Line Packer
Temp at Opal through Manpower
08.2016 - 04.2017
Photo Supervisor
Hunte Corporation
08.2011 - 07.2016
Cashier
Dollar General
02.2010 - 07.2011
Customer Service Representative
Target
06.2008 - 09.2009
SQF Certified
CPR certified
High School Diploma -
Nordhoff High School
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