Gianna Wojnar
Jacksonville,FL
Summary
Dedicated professional with strong customer service skills, adept at problem-solving and enhancing team collaboration. Committed to delivering exceptional experiences through attention to detail and flexibility.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead 1
Chuze Fitness
Jacksonville, FL
09.2025 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Team Member
Chuze Fitness
Jacksonville, FL
03.2024 - Current
- Delivered exceptional customer service, fostering a welcoming environment for gym members.
- Assisted in maintaining cleanliness and organization of fitness areas and equipment.
- Collaborated with team members to enhance member experience and resolve inquiries efficiently.
- Supported management in executing promotional events and membership drives.
- Trained new staff on operational procedures and best practices for member engagement.
- Implemented feedback from members to improve service delivery and overall satisfaction.
- Contributed to team meetings by sharing insights on workflow improvements and member needs.
Host
Tijuana Flats
Jacksonville, FL
08.2023 - 02.2024
- Greeted and seated guests, ensuring timely service and a welcoming atmosphere.
- Assisted servers with guest inquiries, enhancing overall dining experience.
- Trained new hosts on operational procedures and customer service standards.
- Monitored dining area for cleanliness and guest satisfaction, addressing concerns promptly.
- Developed strategies to enhance front-of-house efficiency through team collaboration and best practices.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Bakery Worker
Parlor Doughnuts
Jacksonville, FL
08.2022 - 06.2023
- Operated doughnut production equipment to ensure consistent quality and adherence to recipes.
- Monitored inventory levels, restocked supplies, and maintained a clean work environment.
- Assisted in training new staff on bakery procedures and safety protocols.
- Collaborated with team members to fulfill customer orders efficiently during peak hours.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Education
High School Diploma -
Bartram Trail High School
Saint Johns, FLSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Excellent communication
- Organizational skills
- Calm under pressure
- Verbal communication
- Problem resolution
Accomplishments
Received Upstanding Performance award from GM Brad Jackson while working as Lead 1 at Chuze fitness.
Certification
CPR
Tanning
Timeline
Lead 1
Chuze Fitness
09.2025 - Current
Team Member
Chuze Fitness
03.2024 - Current
Host
Tijuana Flats
08.2023 - 02.2024
Bakery Worker
Parlor Doughnuts
08.2022 - 06.2023
High School Diploma -
Bartram Trail High School