Amanda Picone-Tschoepe
Summary
Operational Excellence | Business Transformation | Strategic Execution
Business operations leader recognized for driving operational excellence, leading cross-functional initiatives, and delivering results in complex, high-growth environments. Partner to executive leadership on strategic priorities, organizational effectiveness, and business transformation efforts that improve efficiency, strengthen execution, and support long-term growth. Combines a hands-on approach with strong business judgment to turn challenges into scalable solutions.
Overview
27
27
years of professional experience
Work History
Operations Lead
TrueBridge & SearchEssentials
Philadelphia, PA
03.2024 - Current
- Lead day-to-day operations including capacity planning, staffing strategy, KPI tracking, P&L: management, budgeting, and projections
- Develop scalable systems for bookings management and revenue tracking to support predictable growth
- Partner cross-functionally with Talent, Finance, Legal, and Contract Teams to ensure operational efficiency and exceptional client experience
- Collaborate with Legal and Contracts to streamline and standardize workflows, templates, and approvals
- Directly supervise the Search Operations Manager
- Serve as the primary operational partner to Practice Leaders, translating strategic priorities into actionable plans and measurable outcomes.
Senior Search Operations Manager
True Search
Philadelphia, PA
02.2024 - Current
- Promoted into a senior leadership role with firmwide responsibility for operational strategy, technology governance, and business process execution across a global executive search organization
- Strategic right hand to executive leadership on positioning, operational strategy, and execution
- Central escalation point for complex decisions requiring cross-functional judgment across Finance, Contracts, Legal, and Revenue Operations
- Maintain executive-level oversight of firmwide technology stack and tools, ensuring adoption, scalability, and alignment with business strategy
- Support leadership in translating strategic priorities into operational execution, minimizing friction between teams
Practice Business Manager
True Search
03.2022 - 03.2024
- Directed operations and personnel management across multiple executive search practices, driving consistency, scalability, and operational effectiveness
- Developed capacity planning and resource allocation frameworks that established the pod structure still used across practices today
- Created business development strategies & partnered with leadership to analyze performance data to inform strategic decisions
- Partnered with leadership and HR to identify operational gaps and develop policies, processes, and best practices that strengthened organizational effectiveness
Billings Coordinator & Office Manager
True Search
10.2018 - 03.2022
- Redesigned invoicing and collections processes across global entities, improving cash flow, reducing DSO, and generating sufficient collections to help prevent COVID-related workforce reductions
- Streamlined audit preparation and documentation processes, reducing audit timelines by several weeks and improving operational efficiency
- Monitored and negotiated vendor contracts to optimize terms, reduce costs, and ensure compliance
- Provided operational oversight for office administrators across multiple locations, including training, guidance, purchasing approvals, and process consistency
Engagement Administrator
True Search
07.2016 - 10.2018
- Supported domestic and international executive search engagements across multiple teams
- Coordinated complex candidate interview scheduling and executive travel logistics
- Provided dedicated executive support to a Partner, managing calendars, expenses, and priorities
- Streamlined administrative workflows to improve efficiency and consistency across engagements
Executive Assistant to Senior Leadership
FS Investments
05.2010 - 07.2016
- Provided high-level executive support to senior leadership, managing calendars, travel, expenses, and confidential matters
- Supervised and mentored administrative staff, including interviewing and onboarding
- Served as firmwide vendor contact for technology, shipping, archiving, and facilities, including contract negotiation
Operations Manager & Customer Service Director
Focus Pointe Global
01.2007 - 09.2010
- Progressively expanded responsibilities from HR Coordinator into a multi-functional leadership role supporting executive operations, finance, customer service, marketing, and office management
- Supported operations across 14 global offices, consolidating roles and improving efficiency
- Assumed ownership of an underperforming office budget and implemented operational controls that restored financial stability
- Led company-wide meetings, events, and operational initiatives while managing vendor relationships, contracts, facilities, and corporate accounts
Operations Manager
Wilmington Piano Company
12.1999 - 02.2004
- Promoted within six months for driving operational and financial improvements that returned a struggling location to profitability
- Directed daily business operations, including financial management, customer service, staffing, scheduling, and operational planning
- Supervised technicians and warehouse/delivery personnel, including scheduling and hiring
- Maintained financial controls, cash management, and daily reconciliations to support business performance and accountability
Education
MBA - Organizational Management (In Progress)
Eastern University
05-2027
Bachelor of Arts - General Studies, minor Human Resources Management
Southern New Hampshire University
Associate Degree - Business
Independence University
Skills
- Budgeting and forecasting
- Business process optimization
- Operations management
- Financial data decision-making
- Performance metrics
- Performance management
- Business reporting
- Organizational development
- Operational risk management
- Cost reduction strategies
- Scalability strategies
- Vendor & supplier management
- Systems implementation
- Strong analytical thinking
- Operational efficiency
- Organizational leadership
- Process improvement
- Strategic planning
- Project management
- Artificial intelligence strategy
- Artificial intelligence implementation
- Artificial intelligence proficiency
Timeline
Operations Lead
TrueBridge & SearchEssentials
03.2024 - Current
Senior Search Operations Manager
True Search
02.2024 - Current
Practice Business Manager
True Search
03.2022 - 03.2024
Billings Coordinator & Office Manager
True Search
10.2018 - 03.2022
Engagement Administrator
True Search
07.2016 - 10.2018
Executive Assistant to Senior Leadership
FS Investments
05.2010 - 07.2016
Operations Manager & Customer Service Director
Focus Pointe Global
01.2007 - 09.2010
Operations Manager
Wilmington Piano Company
12.1999 - 02.2004
MBA - Organizational Management (In Progress)
Eastern University
Bachelor of Arts - General Studies, minor Human Resources Management
Southern New Hampshire University
Associate Degree - Business
Independence University