Amanda Piper

Racine,Wisconsin

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

years of professional experience

Work History

Customer Service Representative / Master Data Assistant

Kohler Co

Racine, WI

02.2022 - Current

Ensure master data integrity by maintaining material blocks on discontinued items.
Manage customer exclusions and exceptions on brand exclusive product.
Maintain B2B orders by identifying errors and verifying information with customers and the Sales team.
Collaborate cross-functionally with other departments to facilitate improved processes to make the customer experience more efficient.
Develope and trained peers on how to implement better reports into their daily routine.
Provide a gracious experience to delight all customers.
Answered customer inquiries and provided accurate information regarding products and services.

First Assistant Manager

Maurices

Mt Pleasant, WI

11.2016 - 02.2022

Assisted in managing daily store operations and ensuring team compliance.
Trained and mentored new staff on customer service best practices.
Coordinated visual merchandising to enhance product presentation and appeal.
Handled inventory management, including stock replenishment and organization.
Oversaw cash handling procedures, ensuring accuracy and security for transactions.
Developed employee schedules to optimize coverage during peak hours.
Supported store manager by implementing directives, coaching employees and resolving front-line issues.
Created monthly reports summarizing operational results, progress towards goals and departmental budget information.
Developed and implemented strategies for increasing sales revenue.

Customer Service Representative II

McLane Foodservice

Sturtevant, WI

03.2014 - 05.2017

Assisted customers with inquiries and resolved issues promptly.
Maintained accurate records of customer interactions and transactions.
Provided product information and recommendations to enhance customer engagement.
Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

High School Diploma -

Washington Park High School

Associate’s Degree - Business Management

Gateway Technical College

Skills

Process Analysis & Optimization: Possesses exceptional attention to detail and the proven ability to identify process gaps and implement possible solutions
Data Integrity & Reporting: Experienced in creating better reports and training peers on how to implement them into their daily routine

Training & Mentorship: Skilled in training and coaching peers and subordinates in new processes and opportunities to improve KPIs or other metrics
Adaptability & Project Management: Highly proficient in self-teaching and rapidly absorbing new information quickly, and adept at prioritizing tasks and balancing multiple projects simultaneously

References

Available upon request.

Timeline