Amanda Poe
Asheville,NC
Summary
Enthusiastic hospitality professional with 6 years of client care experience offering personalized, exemplary expertise in various sales and service industries. Resourceful and goal oriented with a reputation for consistently achieving high customer service satisfaction, reviews, and relationships.
Overview
3
3
years of professional experience
Work History
Bartender
Luella's Bar-B-Que
01.2023 - Current
- Satisfies sales growth by providing excellent customer service and exceptional cocktails.
- Enhances guest experience by prioritizing time efficiency.
- Conducts all online ordering systems.
- Ensures bar is properly stocked, organized and running in compliance with health and safety regulations.
FOH Administrator/Theater Assistant
The Sheen Center for Thought and Culture
08.2022 - 01.2023
- Administered front desk operations.
- Greeted and hosted traveling missionaries.
- Sold and reserved studio theater rehearsal spaces.
- Reported projections of scheduling dates for performances to production managers.
- Monitored art exhibit and informed visitors of unique features and key highlights to offer the ultimate guest gallery experience.
- Communicated amongst directors and crew with set storage, ticket sales and desired house opening and closing times.
Lead Hostess
The Boathouse/ Island Shrimp Co. Rocketts Landing
10.2021 - 09.2022
- Oversaw restaurants operating systems including: OpenTable, telephone system, and guest book.
- Statused and managed 250+ guest floor plans while correcting timeline overlaps, providing guests with an upscale dining experience.
- Acquired effective communication skills by creating resolutions, enhancing company morale, and delegating with a management and staff team of over 25 individuals.
Bartender/Server
PaperMoon Restaurant and Bar
08.2020 - 10.2021
- Catered to guest needs to enhance overall experience.
- Developed basic and complex knowledge of crafting cocktails.
- Learned time management and event planning skills.
Education
Pacific Coast High School
Tustin, CA05.2017
Skills
- Guest Relations and Services
- Bartending
- Hostess
- Cash handling and POS systems
- Barista Experience
- Customer Service
- Sales
- Google Suite
- OpenTable
Languages
Hindi
Full Professional
Spanish
Professional Working
Timeline
Bartender
Luella's Bar-B-Que
01.2023 - Current
FOH Administrator/Theater Assistant
The Sheen Center for Thought and Culture
08.2022 - 01.2023
Lead Hostess
The Boathouse/ Island Shrimp Co. Rocketts Landing
10.2021 - 09.2022
Bartender/Server
PaperMoon Restaurant and Bar
08.2020 - 10.2021
Pacific Coast High School