Amanda Poglajen-Holt
Show Low
Work Preference
Summary
Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Funeral Arranger
Owens Livingston Mortuary
Show Low, AZ
05.2003 - 10.2025
- Handled documentation process, including death certificates, permits, insurance, obituaries while ensuring accuracy and compliance.
- Coordinated funeral/memorial service arrangements. Ensuring that the decedents loved ones wishes were handled in the manner that they felt would portray their loved one.
- Assisted families in selecting caskets, urns, and memorial products tailored to their needs.
- Facilitated transportation logistics for deceased individuals while adhering to legal regulations.
- Arranged with various cemeteries to bury decedents as well as columbarium's, niches for urn placement.
- Assisted in preparation of decedent's for their viewings, funerals, cremation. (Dressing of the body, styling of hair, make-up)
- Arranged and helped cater luncheons or light receptions.
- Collaborated with bereavement professionals to provide comprehensive support resources for grieving families.
- Provided support throughout the entire lifecycle of funeral arrangements from initial consultation to post-funeral follow-up, ensuring an exceptional experience for all involved parties.
- Adhered to strict confidentiality guidelines to maintain privacy for families during their difficult time of loss.
- Managed on-site event details such as audiovisual equipment setup, floral arrangements placement, and guest seating coordination to create a dignified atmosphere during services.
- Conducted pre-need consultations with individuals seeking assistance in proactively planning their own funerals or those of loved ones to alleviate future burdens on surviving family members.
- Developed strong relationships with local clergy members and officiants to coordinate meaningful and personalized ceremonies for each client.
- Picked up deceased at private homes, hospitals and county morgues.
- Worked with various military departments to arrange for final military honors at cemeteries or at the memorial service.
Accounts Receivable Clerk / Payroll Clerk
Tate's Auto Center
Show Low, AZ
07.2015 - 07.2017
- Processed and recorded incoming payments accurately to maintain up-to-date accounts receivable records.
- Managed customer account inquiries, resolving discrepancies to ensure timely payment collection.
- Prepared detailed aging reports to analyze overdue accounts and prioritize collections efforts.
- Collaborated with sales team to streamline invoicing processes, improving efficiency in billing operations.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Processed payroll for hourly and salaried employees, ensuring accuracy and timeliness.
- Reviewed timecards for accuracy and resolved issues before payroll submission to prevent errors.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
Waitress/Shift Supervisor
Licano's Mexican Fool and Stake House
Show Low, AZ
08.2012 - 07.2015
- Provided exceptional customer service, enhancing dining experiences and ensuring guest satisfaction.
- Accurately processed orders and managed transactions using POS systems.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new staff on menu knowledge and efficient service techniques.
- Maintained cleanliness and organization of dining area to adhere to health standards.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Completed store opening and closing procedures and balanced tills.
Education
High School Diploma -
Show Low High School
Show Low, AZSkills
- Compassionate communication
- Creativity and innovation
- Funeral planning
- Cultural sensitivity
- Teamwork
- Reliability
Timeline
Accounts Receivable Clerk / Payroll Clerk
Tate's Auto Center
07.2015 - 07.2017
Waitress/Shift Supervisor
Licano's Mexican Fool and Stake House
08.2012 - 07.2015
Funeral Arranger
Owens Livingston Mortuary
05.2003 - 10.2025
High School Diploma -
Show Low High School