Amanda Polanco
Lutz,FL
Summary
Results-driven professional with expertise in aesthetics, sales, and client success. Consistently achieves revenue goals while fostering strong client relationships. Skilled in overseeing daily clinic operations, guiding and training staff, and ensuring exceptional client experiences. Focused on optimizing team performance, driving business growth, and maintaining high standards of service and client satisfaction.
Overview
4
4
years of professional experience
Work History
Clinic Manager
Milan Laser Hair Removal
03.2025 - Current
- Guided clients through the full laser hair removal process, creating personalized treatment packages to meet their needs.
- Managed the complete sales cycle, from the consultation to client retention, consistently maintaining high conversion rates.
- Delivered personalized consultations, recommended financing options, and educated clients on laser hair removal solutions.
- Utilized Salesforce, Paycom, and CredCompare to track sales and operational metrics, streamline workflows, and enhance overall efficiency.
- Maintained strong client relationships, driving satisfaction, loyalty, and client referrals.
- Trained and coached team members on best practices, closing techniques, and customer service excellence.
- Ensured compliance with HIPAA and internal policies while providing exceptional client support.
Client Specialist
Milan Laser Hair Removal
10.2024 - 03.2025
- Greeted and checked in clients in a timely manner while providing excellent customer service.
- Managed front desk operations including scheduling appointments, maintaining inventory, answering incoming calls, and responding to client inquiries.
- Consistently exceeded performance targets and increased monthly sales goals by proactively identifying opportunities for upselling services to existing clients.
- Supported manager and medical staff with treatment room preparation and general clinic upkeep.
Client Success Agent
National Debt Relief
06.2024 - 09.2024
- Delivered exceptional phone support to program participants using Salesforce, responding to inquiries, resolving issues, and proactively anticipating client needs to support successful program completion.
- Maintained accurate records of all client interactions including notes from phone calls, emails, letters sent and received as well as any other communication related to the client's account.
- Reviewed and approved settlement offers, verifying accuracy and clearly communicating terms to clients.
- Successfully handled escalated calls with patience and understanding.
- Demonstrated empathy when interacting with customers to build rapport and trust.
Support Associate
Theory Women
09.2022 - 05.2024
- Provided excellent customer service and support to customers in a fast-paced retail environment.
- Maintained knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
- Assisted in training new employees on store procedures.
- Collaborated with staff to ensure restocking and replenishment of merchandise.
- Utilized point-of-sale systems to facilitate transactions and enhance overall customer experience.
Sales Associate
Guess Factory
11.2021 - 09.2022
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Maintained cleanliness of work area throughout shift according to company standards.
- Built knowledge of product lines to provide accurate information regarding features, pricing, and availability.
- Answered questions regarding store and merchandise.
- Accurately processed customer payments using cash, credit cards, and checks.
Education
HIGH SCHOOL DIPLOMA -
Chester Academy
Chester, NY06.2021
Skills
- Client Relationship Management
- Data Analysis
- Revenue Growth
- Team Leadership & Development
- Strategic Planning
- CRM Software Proficiency
Timeline
Clinic Manager
Milan Laser Hair Removal
03.2025 - Current
Client Specialist
Milan Laser Hair Removal
10.2024 - 03.2025
Client Success Agent
National Debt Relief
06.2024 - 09.2024
Support Associate
Theory Women
09.2022 - 05.2024
Sales Associate
Guess Factory
11.2021 - 09.2022
HIGH SCHOOL DIPLOMA -
Chester Academy