Analy Munoz
Middle Village,NY
Summary
Results-driven sales and operations leader with over 8 years of experience in beauty, retail, and aesthetics. Proven ability to drive revenue, optimize operations, and lead high-performing teams. Expertise in client relations, employee training, budget management, and strategic growth initiatives. Passionate about delivering exceptional customer experiences and fostering long-term business success as a qualified Clinic Manager with a proven track record in overseeing clinic operations and ensuring high standards of patient care. Successfully managed day-to-day administrative tasks and improved operational efficiency while demonstrating expertise in team leadership and patient relations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinic Manager
Ideal Image
12.2022 - Current
- Direct all aspects of clinic operations, including sales, staffing, and client experience.
- Increased annual revenue by 47% to $1.8M by securing 50+ new clients monthly.
- Streamlined clinic operations, improving efficiency in scheduling and client management.
- Led marketing and outreach efforts to drive lead generation and enhance brand presence.
- Managed call center operations, handling 80+ calls daily across multiple locations.
- Supervised HR functions, including recruitment, onboarding, and payroll processing.
- Conducted regular team training on Salesforce CRM and sales strategies to improve performance.
- Oversaw P&L management, ensuring budget optimization and operational efficiency.
Account Manager
CandidCo
08.2021 - 12.2022
- Managed a portfolio of 45 accounts across the East Coast, ensuring client success and revenue growth.
- Developed targeted sales strategies, converting leads into long-term clients.
- Led onboarding processes, training practice staff on product implementation and pricing.
- Built strong client relationships, driving retention and expansion opportunities.
- Analyzed client performance data to provide insights for business growth and efficiency.
- Collaborated with marketing teams to deliver educational materials and industry updates.
Cash & Stage Experience Manager
Sephora
03.2020 - 08.2021
- Managed Beauty Studio operations, staff training, and client services, enhancing customer experience.
- Supervised cash operations, loss prevention strategies, and transaction efficiency.
- Trained selling cast on client service tools, technology, and Sephora's selling model.
- Achieved company goals, including 1.5% Credit and 29% Beauty Insider enrollment rates.
- Monitored store performance, staffing, and payroll to align with business objectives.
- Supported merchandising standards and in-store events to drive revenue growth.
Selling Team Leader
American Eagle
04.2015 - 03.2020
- Managed a $4M business by driving sales, achieving KPIs, and maintaining brand standards.
- Recruited, hired, and trained over 100 employees, fostering high performance and engagement.
- Directed daily operations, including payroll audits, inventory management, and HR support.
- Organized in-store events to drive engagement, including Pride and Mental Health Awareness initiatives.
- Reduced shrink through improved Loss Prevention strategies and compliance with audit standards.
- Utilized technology tools like Kronos for payroll and NEST for onboarding to enhance efficiency.
Education
Bachelor's Degree - Business Administration, Minor in Marketing
Brooklyn College
Skills
- Sales & Business Development
- Team Leadership & Coaching
- Client Relationship Management
- Strategic Marketing & Brand Awareness
- P&L Management & KPI Optimization
- Budget & Payroll Management
- CRM & Technology Integration
- Retail & Aesthetic Industry Expertise
- HIPAA compliance
- Healthcare administration
- Clinical management
- Employee training
Professional Development
- SEC's Propels
- YPMP (Young Professional Mentoring Program)
- Academy of Finance participant
- Teacher's Aid for Moody's Program
- Liberty Partnership Program graduate
Certification
- Certified Coolsculpting Specialist - Allergen - April 2025
Languages
Spanish
Native or Bilingual
Timeline
Clinic Manager
Ideal Image
12.2022 - Current
Account Manager
CandidCo
08.2021 - 12.2022
Cash & Stage Experience Manager
Sephora
03.2020 - 08.2021
Selling Team Leader
American Eagle
04.2015 - 03.2020
Bachelor's Degree - Business Administration, Minor in Marketing
Brooklyn College
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