Amanda Poland
Jacksonville
Summary
Dedicated job seeker with a proven track record of fulfilling organizational needs through systematic and efficient practices. Expertise in managing high-pressure situations and adapting to evolving challenges to strengthen brand presence. Proficient in insurance policies and Microsoft products, facilitating effective communication with teams to achieve collective objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Underwriting Operations Analyst
The Doctors Company
Jacksonville
2025.10 - Current
- Managed data entry into systems ensuring accuracy and consistency in records.
- Assisted in the implementation of new software tools to streamline operations.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Established productive working relationships with co-workers through open communication, collaboration and team work.
Licensed Insurance Sales Professional
USAA
Jacksonville
2022.05 - 2025.10
- Explained product features and service advantages to potential customers, addressing inquiries effectively.
- Rewrote and reinstated insurance policies in accordance with underwriting and business rules.
- Increased sales through consultative approach and relationship building with policyholders.
- Upsold additional products to existing clients and prospective customers.
- Interviewed clients to assess financial needs and review current coverage options.
- Calculated premiums and established payment methods, processed customer payments, and issued receipts.
- Maintained knowledge of industry trends, financial products, services, and best practices.
- Collaborated with division leaders to strategize on increasing sales initiatives.
Reservations Agent
Pet Paradise Resort
Jacksonville
2021.06 - 2022.02
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Researched and resolved customer issues.
- Relayed information on availability, pricing and discounts to customers.
- Verified guest information and payment options ensuring accuracy and completeness.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Coordinated with front desk staff to maintain maximum occupancy.
- Suggested amenities suited to clients' needs.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Built and maintained productive relationships with employees.
Surgery Coordinator
Gulani Vision Institute
Jacksonville
2020.02 - 2021.06
- Educated patients on at-home surgery preparation requirements and post-operative care process.
- Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients.
- Answered phones, greeted patients and filed paperwork to maintain smooth operations in front office.
- Arranged and scheduled post-operative visits during appropriate timeframe after surgery.
- Collected coinsurance and deductible payments prior to procedure date.
- Transcribed medical information dictated by physician to document patient care and health updates.
- Reported patients' status to doctors and monitored completion of treatment plan.
- Called patients 3 hours after surgery to check post-op status.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Distributed treatment and procedural information to patients.
Sales Representative Team Leader
MK Holdings
San Antonio
2014.02 - 2019.12
- Developed key customer relationships to increase sales.
- Demonstrated product features to align with customer needs.
- Constructed targeted sales presentations to solicit prospects in geographic parameters.
- Created successful strategies to develop and expand customer sales.
- Presented products and services to prospective and existing customers to meet client needs.
- Improved overall customer purchasing experiences to promote steady revenue.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
Education
High School Diploma -
Douglas Macarthur High School
San Antonio, TX05.2013
Skills
- Team building and collaboration
- Data analysis
- Product expertise
- Microsoft Office proficiency
- Policy comprehension
- Customer service excellence
Education and Training
other
Certification
Personal lines; Property and Casualty license
Timeline
Underwriting Operations Analyst
The Doctors Company
2025.10 - Current
Licensed Insurance Sales Professional
USAA
2022.05 - 2025.10
Reservations Agent
Pet Paradise Resort
2021.06 - 2022.02
Surgery Coordinator
Gulani Vision Institute
2020.02 - 2021.06
Sales Representative Team Leader
MK Holdings
2014.02 - 2019.12
High School Diploma -
Douglas Macarthur High School