Amanda Kisak
North Huntingdon
Summary
Action-oriented health care professional offering a unique background including cross-functional project work, content design, facilitation, case management and nursing. Known for implementing comprehensive training programs that enhance team capabilities and support business objectives. Highly collaborative, adaptable, and reliable, with focus on achieving tangible results. Proficient in instructional design, adult learning principles, and change management. Seeking to implement clinical expertise coupled with operational insight to impact culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Training Lead Analyst Readiness and Sustainment
Cigna
10.2022 - Current
- Align with operational partners to support front-line staff acting as a change agent for enhancements in tools and processes. Virtually facilitate new hire learnings as well as supporting updates and releases to front line case management and HIL staff.
- Host of Readiness and Sustainment Connection Corner managing requests from operations to reinforce processes and KnowledgeXchange articles. Presenting to audiences >500 including directors and operational partners.
- Expert in Microsoft PowerPoint content creation and support delivery of presented material. Skilled in use of Microsoft Excel and Webex tools to engage learners and teams.
- Contribute to updates to Case Management Fundamentals and redesigning the content for improved engagement and retention from learners in 2023 and 2025. Respond to questions/concerns from front-line staff regarding processes using Knowledge Articles and updates in LMS. Work closely with quality, accreditation, and operational partners to meet NCQA standards and expectations of accreditation in care plans and assessments.
- Representation for Readiness team during Knowledge Article Calls where article updates are reviewed and discussed. Analyze trends and gaps and make recommendations to operations teams. Aligned to many projects including CARL/CARLY automation assistants which review case management documentation for accuracy and alignment with expected standards, admission/discharge/transfer tool, clinical acumen gaps, support Health Information Line teams to revamp knowledge articles including creation of a process catalog creating a central location and create learning curriculum for new hires to their teams.
- Functioned as appeals nurse to meet business needs which included review of past denied claims against coverage policies and issuing RN empowerment to overturn vs sending to MD to rereview.
Professional Staff RN Resource Department
UPMC East
05.2015 - 12.2024
- Float throughout the hospital to meet the needs of the units including ICU, Stepdown, Emergency Department, Telemetry, and Med/Surg caring for patients of different acuities. Skills include, but are not limited to titrating drips, safely administering medications, documenting as appropriate in Cerner, advocating for patients and families, lab draws and IV starts. Chemotherapy certified and safely administer chemo in the inpatient environment. Cared for infusion center patients solely for approximately one year in the outpatient setting administering medications such as Rituxan, Remicade, IVIG, and others including chemotherapy medications. Provided scheduling and am competent with Epic documentation. Also function as charge RN in the ED and in the educator role as a certified ACLS instructor. Member of sepsis committee providing education to staff.
Transplant Case Manager
Cigna
09.2020 - 10.2022
- Telephonically and virtually work with providers and members to collaboratively assess, plan, coordinate, implement and evaluate the services needed to direct the complex care for transplant population, solid organ and bone marrow transplant alike. Case management includes, but is not limited to, steering out customers to in network providers, identification and closure of gaps in care, and education on upcoming needs, to avoid potential gaps in care.
- Completing utilization management work including inpatient and outpatient authorization, engaging Cigna medical directors, and using tools like iComply and KnowledgeXchange to ensure proper processes are followed.
- Preceptor for several oncoming case managers. Facilitated learning labs and 1:1 education sessions to help CMs with efficiency and prioritization. Completed team lead level assessment project and precepting the preceptor project.
Clinician Resource Dept
UPMC East
05.2018 - 09.2020
- Supporting onboarding including interview process, as well as people manager duties (administering discipline, performance review, and scheduling for 35 person staff float pool). Coordination units through hospital to ensure proper staffing. Acted as administrator on duty and addressed patient and staffing needs. Completed patient rounding to ensure that all needs are being met.
- Assist to mediate holding patients from ED to proper units as beds become available and expedite testing and discharge as appropriate. Chair for falls committee and ED/Floor taskforce where improvements were made to progress patient flow and safety. Active on sepsis committee
- Remain in staffing 1-2 days per week in direct patient care as noted below.
Staff RN Step Down/Transplant unit
Allegheny General Hospital
01.2014 - 05.2015
- Coordinate care for patients with interdisciplinary team including, but not limited to, resident and attending physicians, PT/OT, dietary, ancillary staff, case managers, and other nurses with teamwork as priority. Function as Charge RN making patient assignments and addressing concerns of families and patients
Education
BSN -
Carlow University
12.2016
ADN - Nursing
Community College of Allegheny County
05.2013
Skills
- Analytical
- Collaborative
- Attention to detail
- Excellent written and verbal communication skills
- Self-motivated
- Strong business acumen
- Flexible and adaptable problem solving
- Critical thinking
- Change management with Prosci methodology
- Planning and prioritization
- Active listening
- Virtual training
Certification
- Certified Case Manager (CCM)
- The Guild Courses (2024-2025)
- Cameo of Caring 2019
Timeline
Technical Training Lead Analyst Readiness and Sustainment
Cigna
10.2022 - Current
Transplant Case Manager
Cigna
09.2020 - 10.2022
Clinician Resource Dept
UPMC East
05.2018 - 09.2020
Professional Staff RN Resource Department
UPMC East
05.2015 - 12.2024
Staff RN Step Down/Transplant unit
Allegheny General Hospital
01.2014 - 05.2015
ADN - Nursing
Community College of Allegheny County
BSN -
Carlow University
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