Amanda Pottenger
Macomb,MI
Summary
Dynamic professional with a proven track record in enhancing customer service and streamlining logistics, notably at Woodland Direct, Inc. Excelled in complex problem-solving and clear communication, achieving significant improvements in operations efficiency. Skilled in POS system operations and adept at fostering positive relationships, consistently driving sales and operational success.
Overview
19
19
years of professional experience
Work History
Cashier
Miles Cake and Candy Supply
Clinton Township, MI
03.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
Owner
Manda Lynne's Macarons
Macomb, MI
12.2017 - Current
- Provided customer service by answering questions about menu items or taking orders from customers.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Operated ovens and other equipment to bake products according to established recipes.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Maintained accurate inventory of baking supplies and ingredients.
Logistics Coordinator
Woodland Direct, Inc.
Auburn Hills, MI
08.2015 - 03.2017
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Collaborated with internal teams to coordinate shipments between multiple locations.
Zone Manager
Walmart
Auburn Hills, MI
12.2013 - 07.2014
- Developed and implemented strategies to increase sales in assigned zones.
- Created and maintained positive relationships with store managers, customers, and vendors.
- Analyzed customer feedback to identify areas of improvement for products and services.
- Reviewed daily sales reports to monitor performance against targets.
- Identified opportunities for process improvements within the zone's operations.
Manager
Beads and Bagz
Rochester Hills, MI
08.2009 - 11.2013
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed annual goals for each department based on market trends and competitor analysis.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
Assistant Manager
CVS Pharmacy
Clinton Township, MN
08.2005 - 07.2009
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
High School Diploma -
Sterling Heights High School
Sterling Heights, MI06-2006
Skills
- Returns processing
- Customer service
- Cash register systems
- Complex Problem-solving
- Product knowledge
- POS system operations
- Sales transactions
- Money handling
- Customer assistance
- Clear communication
- Time management skills
- Reports and documents
Timeline
Cashier
Miles Cake and Candy Supply
03.2024 - Current
Owner
Manda Lynne's Macarons
12.2017 - Current
Logistics Coordinator
Woodland Direct, Inc.
08.2015 - 03.2017
Zone Manager
Walmart
12.2013 - 07.2014
Manager
Beads and Bagz
08.2009 - 11.2013
Assistant Manager
CVS Pharmacy
08.2005 - 07.2009
High School Diploma -
Sterling Heights High School