Amanda Prakel
Summary
Proven to enhance customer experiences at Dog Haus Biergarten through exceptional service and payment processing skills. Adept in security and maintenance, demonstrated at Securitas and Maclellan, with a knack for negotiation and physical stamina. Achieved significant improvements in safety and customer satisfaction, leveraging flexibility and customer service expertise.
Overview
3
3
years of professional experience
Work History
Activities Aide
Tutera Senior Living
02.2024 - 07.2024
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Scheduled movies, entertainment, and other special events.
- Evaluated supplies and requested purchases to meet activity plans.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Resolved conflicts that arose between residents by listening to complaints and finding appropriate solutions.
Cashier
Dog Haus Biergarten
03.2023 - 11.2023
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Industrial Cleaner
Maclellan
01.2022 - 06.2022
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Operated buffers and burnishers to clean and polish floors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Security Guard
Securitas Security Services USA
04.2021 - 01.2022
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
High School Diploma -
El Paso Gridley High School
El Paso, IL04.2021
Skills
- Negotiation
- Flexibility
- Fundraising
- Program Development
- Payment Collection
- Cash Register Operation
- Payment Processing
- Returns processing
- Customer Service
- Patrolling
- Physical Stamina
- Security camera monitoring
Timeline
Activities Aide
Tutera Senior Living
02.2024 - 07.2024
Cashier
Dog Haus Biergarten
03.2023 - 11.2023
Industrial Cleaner
Maclellan
01.2022 - 06.2022
Security Guard
Securitas Security Services USA
04.2021 - 01.2022
High School Diploma -
El Paso Gridley High School
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