Amanda Ramirez
Corpus Christi,TX
Summary
Proven leader with extensive experience at Pandora Jewelry, adept in inventory management and team leadership. Excelled in elevating customer satisfaction and streamlining operations, showcasing exceptional problem-solving and customer service skills. Achieved significant improvements in staff performance and sales through innovative training and mentoring.
Overview
3
3
years of professional experience
Work History
Store Manager
Pandora Jewelry
08.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Overnight Stocker
Walmart
02.2021 - 07.2022
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
Education
GED -
Del Mar College
Corpus Christi, TX05.2009
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Inventory Management
- Team leadership and coaching
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Pandora Jewelry
08.2022 - Current
Overnight Stocker
Walmart
02.2021 - 07.2022
GED -
Del Mar College