Amanda Reyes

My expertise is analyzing risk while balancing quality and quantity claims handling. I have enhanced skills in litigated bodily injury claims while meeting or exceeding objectives. I also have advanced training and knowledge of industry best practices since being an ACE. I currently have my AIC and continue towards my CPCU. I am detailed driven and self-motived with over 7 years of diverse insurance experience while demonstrating quality claims handling. I've expanded my expertise and my knowledge into commercial claims. For the last four months, I have worked as a Claims Quality Specialist, and I'm excited to make it my career.

Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill].

Quality professional with strong background in process improvement, quality assurance, and regulatory compliance. Adept at driving team collaboration, adapting to changing needs, and delivering measurable outcomes. Known for effective problem-solving, keen analytical skills, and commitment to maintaining high standards. Dependable and versatile, ensuring quality and efficiency in all tasks.

• DEI: Active member of the Chandler DE&I committee since 2017
• One Team Committee President- Until 2020
• Back up to Current TM while on FTO. Auth requests to office
• Assisted with Coverage training with TMs for training for the BI floor
• Created Safeco Drop dawn training for BI and APD cross training

• On-going mentorship with QI - TM
• On-going mentorship with BI underwriting director
• Participated in Chandler diagnostics with Leadership 3 rounds - analyzed 24 files.
• 6 Submitted CI's, 4 Implemented, 1 Pending
• Pilot team to test a new office Evaluation tool: 3-month program
• Developed a QI Champions committee in Chandler.
• Manage the QI Champions
• IC Calibrations

Designations:

*AIC

*AIC- Management