AMANDA RICHARDS
Temple,Texas
Summary
Proficient in managing high-volume operations with a focus on efficiency and accuracy. Demonstrated ability to remain composed and resourceful in adverse situations. Strong track record of delivering exceptional support in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Intake Specialist
Adapt Health
Temple, TX
11.2023 - Current
- Responded to customer inquiries via phone, email, and online platforms.
- Supported onboarding of new employees and participated in interdepartmental training efforts.
- Gathered payment information along with necessary details for order fulfillment.
- Recorded all customer interactions meticulously in CRM system.
- Investigated product and service complaints to identify root causes and resolve issues.
- Achieved performance objectives by maintaining a resourceful and organized approach to service.
- Cultivated strong customer relationships through outstanding service quality.
Medical Office Specialist
Austin Diagnostic Clinic - Cedar Bend
Austin, TX
02.2023 - 10.2023
- Optimized customer experience through effective scheduling of patient appointments and reminder calls.
- Directed front office functions encompassing customer service, patient scheduling, and billing.
- Facilitated seamless communication via phone and email for all inquiries received.
- Established flexible payment options, leading to increased bill payment punctuality.
- Collaborated with hospitals to confirm patients' medical histories, reducing diagnostic errors.
- Administered all administrative tasks supporting providers in outpatient medical office.
- Accurately documented patient medical records, case histories, and insurance information.
Mental Health Technician PRN
Canyon Creek Behavioral Health
Temple, TX
08.2022 - 02.2023
- Executed scheduled safety assessments and documented results for patient health evaluation.
- Identified behaviors requiring intervention, securing assistance from qualified personnel.
- Notified RN of any concerning changes in patient behaviors or mental status.
- Participated in performance improvement initiatives to foster knowledge growth.
- Utilized de-escalation techniques to facilitate patient cooperation.
- Monitored vital signs, administered medications, and managed patient conduct proficiently.
Access Service Representative
Baylor Scott & White
Temple, TX
01.2018 - 08.2022
- Resolved customer issues promptly while fostering a superior experience through empathy.
- Served as primary point of contact for customers in a fast-paced environment.
- Updated customer account information accurately using both manual and digital methods.
- Guided customers on billing, payment processes, and service policies thoroughly.
- Ensured effective communication between customers and internal teams.
- Led training initiatives for team members to establish consistent best practices.
Server
Cast Iron Grill
Lubbock, TX
11.2016 - 11.2017
- Enhanced customer service by guiding order placements and offering suitable alternatives for allergies.
- Developed strong rapport with regular customers to foster loyalty.
- Executed table settings as per guidelines to maintain high service standards.
- Created orders, noting special requests, and communicated effectively with kitchen personnel.
- Verified age eligibility through identification checks for alcoholic beverages.
- Handled diverse payment methods accurately, ensuring proper cash handling.
Server
Cracker Barrel
Temple, TX
10.2013 - 10.2016
- Achieved high levels of customer satisfaction through prompt service delivery.
- Partnered with management and kitchen teams to ensure exceptional service.
- Managed orders, bills, and customer concerns using point-of-sale technology.
- Cross-verified meal orders to eliminate discrepancies and delays.
- Guided new team members on procedures, culture, and service excellence.
Education
High School - undefined
Plainview High School
Plainview, TX01.2007
Skills
- Office software proficiency
- Conflict resolution skills
- Support and administration
- Preparation of reports and documents
- Transaction processing expertise
- Professional phone communication
- Terminology in healthcare
Timeline
Intake Specialist
Adapt Health
11.2023 - Current
Medical Office Specialist
Austin Diagnostic Clinic - Cedar Bend
02.2023 - 10.2023
Mental Health Technician PRN
Canyon Creek Behavioral Health
08.2022 - 02.2023
Access Service Representative
Baylor Scott & White
01.2018 - 08.2022
Server
Cast Iron Grill
11.2016 - 11.2017
Server
Cracker Barrel
10.2013 - 10.2016
High School - undefined
Plainview High School