Cristina Gonzalez Ochoa

Stockdale Radiology via Legacy Staffing

• Patient Coordination & Scheduling: Manage a high-volume multi-line phone system to assist patients with inquiries and accurately schedule diagnostic imaging appointments, including MRI, CT, Ultrasound, and X-ray exams ect.
• Insurance Verification & Authorization: Execute daily eligibility checks and run insurance to ensure coverage, proactively following up with providers to obtain necessary medical authorizations.
• Front-Office Operations: Provide vital support to the reception area by greeting patients, managing the check-in and check-out process, and maintaining an organized, efficient lobby environment.
• Cross-Functional Support: Maintain a flexible, team-oriented approach in a fast-paced setting, balancing back-office tasks with direct patient service to ensure seamless facility operations.
• Records Management: Ensure all patient data and appointment details are accurately captured and updated within the facility's management system to support clinical workflows.

• Clinical Support: Conducted specialized diagnostic pre-testing, including non-contact tonometry, auto-refraction, visual acuity, color vision, and Amsler grid tests to streamline physician workflows.
• Patient Advocacy: Managed high-volume patient scheduling and intake, ensuring 100% compliance with "Ready When Promised" delivery commitments.
• Technical Proficiency: Executed precision optical tasks, including lens edging, frame assembly, and minor repairs to ensure accurate prescription fulfillment.
• Conflict Resolution: Acted as a primary point of contact for patient inquiries and complaint resolution, maintaining high brand standards and patient satisfaction.

• Clinical Procedures: Performed diverse clinical tasks in a fast-paced urgent care setting, including EKGs, urinalysis, nasal swabs, and hearing/vision screenings.
• Patient Intake: Efficiently processed patients by collecting vital signs and detailed medical histories to facilitate rapid provider assessments.
• Medication Administration: Safely administered injections and prepared treatment rooms under strict OSHA and HIPAA safety protocols.
• Inventory & Logistics: Maintained sterile environments and organized medical supply inventory to ensure constant exam room readiness

• Telemedicine Coordination: Facilitated the transition to virtual care by performing remote patient intake and gathering preliminary health data for telemedicine appointments.
• Health Information Management: Managed the synchronization of physical and electronic health records (EHR), ensuring data integrity and HIPAA compliance.
• Direct Patient Care: Assisted in clinical duties including administering injections and performing routine vital sign assessments.