Amanda Richardson
Fort Lauderdale,FL
Summary
Seasoned Customer Service professional with 6 years of experience in fast-paced environments, including airline and retail sectors. Skilled in handling reservations, guest inquiries, and POS transactions with a focus on maximizing revenue and customer satisfaction. Seeking to leverage expertise as a Customer Service Rep to ensure exceptional service delivery.
Overview
7
7
years of professional experience
Work History
Associate Financial Representative- Remote
Primerica
Duluth, GA
11.2023 - Current
- Developed financial plans for clients to help them achieve their long-term goals.
- Conducted comprehensive financial reviews with clients to assess current financial situation and future needs.
- Assisted customers in opening and managing investment accounts.
- Responded promptly to client inquiries regarding account information or transactions.
- Participated in team meetings to discuss strategies for providing exceptional service.
Reservations Agent- Remote
Margaritaville
03.2022 - 01.2024
- Managed incoming calls to assist guests with inquiries, providing comprehensive information on services, facilities, and operating hours, ensuring a high level of customer satisfaction
- Executed reservation bookings, prioritizing revenue optimization and adherence to company rate structures, contributing to financial objectives
- Coordinated with the Sales Department for group bookings, and maintained accurate rate and availability updates, facilitating seamless operational communication
- Processed special reservation requests, including VIP accommodations and promotional packages, while ensuring the accuracy of reservation data and delivering confirmations to guests.
Customer Service
Kmart
01.2021 - 01.2022
- Managed front desk operations, efficiently addressing customer inquiries and resolving concerns to enhance satisfaction
- Processed financial transactions using POS systems, ensuring accuracy in cash handling and payment facilitation
- Maintained an orderly reception area and executed administrative tasks, including petty cash disbursement and record-keeping.
Customer Service
Petrus Gas
06.2018 - 12.2020
- Managed financial transactions with meticulous attention to detail, ensuring accurate operation of the cash register and consistent reconciliation of cash drawers to maintain accountability
- Enhanced customer satisfaction by providing prompt assistance with returns, refunds, and resolution of transaction disputes, adhering to company policies
- Fostered customer loyalty through the development of strong relationships, contributing to a positive shopping experience and encouraging repeat business.
Customer Service
Delta Airlines
07.2017 - 07.2018
- Managed check-in and reservations for travelers, confirming details and ensuring efficient processing of travel documentation for timely boarding
- Facilitated customer baggage coordination, interfacing with ramp agents for secure storage and transfer while upholding strict identification verification procedures
- Delivered customer support at ticket counters and gates, including ticket issuance, baggage check, and seat assignments, complemented by maintenance of aircraft cleanliness and sanitation standards.
Education
High School Diploma -
Ivanna Eudora Kean High School
Some College -
University of the Virgin Islands
Skills
- Communication Skills
- Active Listening Skills
- Interpersonal Skills
- Customer Satisfaction
- Critical Thinking Skills
- Adaptability
- Problem Solving Skills
- Microsoft Office Suite (Outlook, Teams, Excel)
- Exceptional Customer Service Skills
- Ability to Type 25 WPM
- Attention to Detail
- Ability to Multi Task
- Time Management Skills
Languages
English
Full Professional
Timeline
Associate Financial Representative- Remote
Primerica
11.2023 - Current
Reservations Agent- Remote
Margaritaville
03.2022 - 01.2024
Customer Service
Kmart
01.2021 - 01.2022
Customer Service
Petrus Gas
06.2018 - 12.2020
Customer Service
Delta Airlines
07.2017 - 07.2018
High School Diploma -
Ivanna Eudora Kean High School
Some College -
University of the Virgin Islands