Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Richardson

Richmond,OH

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

8
8
years of professional experience

Work History

Car Rental Agent

Thrifty Car Rental
02.2008 - 05.2013
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
  • Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
  • Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.

Sales Associate

Aeropostale
11.2005 - 02.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Restaurant Waiter

Zalenski Family Eatery & Pub
01.2005 - 02.2006
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Education

General Studies

Eastern Gateway Community College
Steubenville, OH

High School Diploma -

Indian Creek High School
Wintersville, OH
05-2005

Skills

  • Strong interpersonal skills

  • Strong multitasking

  • Organization skills

  • Effective communication skills

  • Clear and concise communication

  • Efficient appointment management

Timeline

Car Rental Agent

Thrifty Car Rental
02.2008 - 05.2013

Sales Associate

Aeropostale
11.2005 - 02.2008

Restaurant Waiter

Zalenski Family Eatery & Pub
01.2005 - 02.2006

General Studies

Eastern Gateway Community College

High School Diploma -

Indian Creek High School

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