Amanda Richmond
Dallas
Summary
Accomplished healthcare administrator with extensive experience in data analysis, executive management, crisis intervention, and oversight of multi-million-dollar contracts and budgets. Proven ability to develop data systems, generate executive reports, and implement process improvements to enhance patient care, compliance, and operational efficiency within large federal healthcare organizations.
Overview
8
8
years of professional experience
Work History
Shelter Advocate
Peaceful Oasis (TMWF)
01.2025 - Current
- Provides crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Conducted regular safety audits of facilities and procedures, maintaining a secure environment for staff and clients alike.
- Operates crisis line utilizing trauma informed care techniques while maintaining confidential case notes, ensuring compliance with organizational policies and legal requirements.
Adjunct Professor
Collin College
08.2024 - Current
- Teaches healthcare recruitment courses, providing instruction to up to 30 undergraduate students.
- Contributes to curriculum development, ensuring course content met current academic and industry standards while also fostering critical thinking and problem-solving skills for students.
- Grades quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
Human Resources Specialist
Department of Veterans Affairs
07.2022 - Current
- Collaborates with hiring managers to recruit for clinicians and administrators within the Dental, Pharmacy, Chief of Staff, and Optometry service lines.
- Provides exceptional customer service to both candidates and clients, fostering long-term partnerships. Additionally, works within a multidisciplinary team to onboard applicants which includes credentialing, payroll, employee health and security.
- Received outstanding performance ratings in FY22 and FY 24 (this is the highest achievable performance rating).
Domestic Violence Advocate
The Family Place
03.2019 - 01.2024
- Provided crisis intervention support to individuals experiencing domestic violence.
- Conducted intake assessments through the emergency crisis line to evaluate client needs and service eligibility.
- Improved survivor safety by developing personalized safety plans and providing resources for legal assistance.
- Implemented trauma-informed practices across all aspects of service delivery, promoting healing and resilience among survivors of domestic violence.
Health System Specialist
Department of Veterans Affairs
01.2019 - 07.2022
- Served as the executive administrator to the Chief Nursing Officer and Deputy Chief Nursing offer of an 1800 FTE service line.
- Created and updated databases to track varying metrics within the service line to include hospital associated infections, staffing, budgets and performance.
- Created two Light Electronic Action Framework databases on behalf of the facility during COVID-19 to track vaccinations and deployable staff.
- Appointed to serve as a trained Fact-Finder on behalf of the facility and EEO.
- Served as a level-2 Contracting Officer Representative assisting with contracting totaling $74, 723, 771.
- Received an outstanding performance in FY19 and selected by facility to participate in the Leadership Development Institute for VISN 17.
Administrative Officer
Department of Veterans Affairs
07.2017 - 01.2019
- Managed service line's $21,000,000 budget. Served as the Fund Control Point official for all fund control points within service.
- Served as a Level 1 Contracting Officer Representative and monitored contracts lifecycle processes, ensuring timely execution and adherence to contractual obligations.
- Served as timekeeping official, SharePoint Administrator, Code Orange Responder, Patient Experience Council member, Community Care Council member and All Employee Survey facilitator.
- Assisted with raising $40,000 as the Combined Federal Campaign (CFC) ambassador.
Education
Doctor of Education - Curriculum And Instruction
University of Saint Mary
Leavenworth, KS12-2024
Master of Public Health - Health Promotion And Policy
University of Missouri
Columbia, MO12-2015
Bachelor of Arts - Social Sciences
University of North Texas
Denton, TX05-2013
Graduate Certificate - Public Administration
University of Missouri
Columbia, MO07-2016
Skills
- Crisis assessment
- Trauma informed care framework
- Corporate budgeting
- Government contracting
- Geospatial data analysis
- Data analysis and statistics
- Operations management
- Recruitment / human resources
Timeline
Shelter Advocate
Peaceful Oasis (TMWF)
01.2025 - Current
Adjunct Professor
Collin College
08.2024 - Current
Human Resources Specialist
Department of Veterans Affairs
07.2022 - Current
Domestic Violence Advocate
The Family Place
03.2019 - 01.2024
Health System Specialist
Department of Veterans Affairs
01.2019 - 07.2022
Administrative Officer
Department of Veterans Affairs
07.2017 - 01.2019
Doctor of Education - Curriculum And Instruction
University of Saint Mary
Master of Public Health - Health Promotion And Policy
University of Missouri
Bachelor of Arts - Social Sciences
University of North Texas
Graduate Certificate - Public Administration
University of Missouri
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