Angela Bryson

Advocacy

Court advocacy

Answer crisis calls

Empower victims

Referrals and knowledge of community resources

Find resources

Case management

Put data into osnium

• Worked effectively with fellow team members to coordinate effective solutions for participants
• Safety plans and goals
• Improved clients' coping with routine life activities such as food budgeting and rental payments.
• facilitated groups

• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• prepared and processing of payroll to facilitate prompt staff payments.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Managed supply inventories and ordering
• Resolved customer complaints

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Answer high volume of incoming calls
• Manage high volume of transactions
• Maintain safe working environment by complying with rules and regulations.

Advocated for victims and families

Intermediary between plaintiffs and defendants

Assisted in various court proceedings

Organized and conducted educational outreach

Assisted the Shelter coordinator in daily activities

Organized and Facilitated groups