Amanda Rico
Glendale,AZ
Summary
Dedicated team leader with a strong history of developing high-performing teams and consistently exceeding goals. Expertise in creating a transparent, communicative work environment that enhances employee engagement and boosts organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Private Contractor
Sophos Academics
Phoenix, AZ
10.2024 - Current
- Tailored educational materials to cater to varied learner interests and capabilities.
- Applied behavior modification strategies effectively.
- Formulated organizational plans to enhance student productivity.
- Monitored and recorded students' progress, providing detailed reports to parents and teachers.
- Supported clients by refining methods for managing emotions and achieving self-regulation.
Supervisor/Lead
Spectrum Healthcare
Phoenix, AZ
06.2022 - 06.2024
- Led and assisted a team of care managers to fulfill client and system requirements.
- Coordinated with various stakeholders including AHCCCS and other related organizations for optimal outcomes.
- Ensured clinical documentation adherence to quality assurance standards.
- Facilitated team meetings to drive successful outcomes.
- Conducted training for new employees to promote high departmental performance.
- Met team productivity goals monthly, maintaining compliance rate above 85%.
Behavior Interventionist
Touchstone Health Services
Phoenix, AZ
06.2021 - 06.2022
- Managed and guided the deployment of school-based behavioral health projects.
- Proficient in clinical documentation and behavioral health screening tools
- Collaborated with team members, school staff, and families to develop customized care plans for students.
- Developed intervention plans based on established guidelines and individual needs
Behavior Specialist
Arizona Autism Charter School
Phoenix, AZ
07.2020 - 05.2021
- Applied tier one behavior management plans and executed ABA tactics within functional learning environment guided by licensed practitioner.
- Augmented understanding of diverse ABA frameworks such as CPI and QBS.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes
- Increased effectiveness of intervention techniques by more than 80%.
High Needs Case Manager
Child And Family Support Services
Phoenix, AZ
06.2016 - 02.2020
- Organized behavioral health services for clients through effective case management.
- Demonstrated strong skills in drafting accurate clinical records.
- Utilized regulatory frameworks like HIPAA and Arizona 12 Principles for trauma-informed care.
- Collaborated with specialized teams, local organizations and support systems to meet client needs.
Education
Master's degree - Human Development & Family Studies
Grand Canyon University
Phoenix, AZ10.2022
Bachelor of Arts - Health and Technology
University of Arizona
Tucson, AZSkills
- Verbal and written communication
- Coaching and mentoring
- Policy and procedure development
- Treatment planning
- Diagnostic evaluation
- Employee development
- Documentation and reporting
- Crisis Intervention
Certification
- Mental Health First Aid Certification
- CPR Certification
- BLS Certification
- Supportive Counseling
- Positive Parenting Program
Accomplishments
- Top Interventionist, Touchstone Health
- Summa Cum Laude, GCU
Timeline
Private Contractor
Sophos Academics
10.2024 - Current
Supervisor/Lead
Spectrum Healthcare
06.2022 - 06.2024
Behavior Interventionist
Touchstone Health Services
06.2021 - 06.2022
Behavior Specialist
Arizona Autism Charter School
07.2020 - 05.2021
High Needs Case Manager
Child And Family Support Services
06.2016 - 02.2020
Master's degree - Human Development & Family Studies
Grand Canyon University
Bachelor of Arts - Health and Technology
University of Arizona