Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
References
References
Server

Mandy Riley

Athens,GA

Summary

Motivated individual dedicated to going above and beyond to create unforgettable guest experiences as well as establish rapport with management and staff through quality of service and personal interaction.

Overview

16
16
years of professional experience

Work History

Server

Heirloom Cafe And Fresh Market
Athens, Georgia
02.2021 - 07.2022
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods, and allergy concerns.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server Bartender

The Pine
Athens, GA
06.2019 - 03.2020
  • Provided attentive service and proactively assessed guest needs.
  • Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
  • Ensured all food was prepared on time and according to specifications.

Server

Trappeze Pub
Athens, GA
10 2014 - 03.2019
  • Delivered quality service by providing a warm and welcoming environment.
  • Effectively listened to, understood, clarified ad resolved guest concerns and issues.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and handling reservation requests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Trained incoming staff regarding restaurant's practices, culture and procedures.
  • Built friendly rapport with guest to facilitate repeat business.

Cashier

Earth Fare - Athens
Athens, GA
01.2013 - 07.2015
  • Pleasantly engaged customers, offered warm smiles and provided immediate and dedicated assistance.
  • Ran the register effectively and handled cash, credit, debit and personal check transactions.
  • Responded quickly to customer inquiries, answering questions and offering insight into the products.
  • Assisted on sales floor as needed to maintain service standards.
  • Provided assistance to elderly customers or those who required help by carrying bags out to their vehicles.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.

Education

Bachelor of Arts -

University of North Georgia
Watkinsville, GA
2011

Skills

  • Creative and versatile individual with over 15 years experience in restaurant and customer service industries
  • Has talent for analyzing, prioritizing and executing tasks quickly
  • Has proven ability to motivate and work effectively with others
  • Is highly capable of multitasking, especially in fast-paced environments
  • Demonstrates ability to retain comprehensive product knowledge and to convey detailed product information to both individuals and large groups effectively, displaying excellent public relations skills and communicative skills
  • Committed to establishing and maintaining close relationships with customers and associates over time

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server

Heirloom Cafe And Fresh Market
02.2021 - 07.2022

Server Bartender

The Pine
06.2019 - 03.2020

Cashier

Earth Fare - Athens
01.2013 - 07.2015

Server

Trappeze Pub
10 2014 - 03.2019

Bachelor of Arts -

University of North Georgia

References

References Available Upon Request

References

References Available Upon Request

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Mandy Riley