Amanda Rivera
Plainfield,NJ
Summary
Dependable Financial Coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism, and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
3
3
years of professional experience
Work History
Financial Coordinator
Reproductive Medicine Associates of New Jersey
Basking Ridge, NJ
09.2023 - Current
- Ensures that patients are well educated about the financial and insurance aspects of their care
- Provide self-pay pricing and review financial contracts
- Verify patient insurance benefits
- Explain insurance coverage and treatment costs and identify the need for any pre-authorizations
- Determine patient responsibility amounts and obtain payments in advance of the related procedure
- Respond to patient calls/correspondence regarding billing questions, financial policies, claims submission
- Customer service skills for interacting with patients regarding medical claims and payments
Patient Care Coordinator
Schraft’s 2.0 Pharmacy
Cedar Knolls, NJ
10.2021 - 08.2023
- Answer patient calls, emails and questions, including finding insurance estimates
- Confidentially manage patient accounts
- Working with patients from different cultural backgrounds
- Discuss cost of service, insurance coverage, and payment options with the patient
- Working in call center environment
- Keeping a positive attitude with all patient interactions to ensure that the patient has the best experience possible
Manager
ULTA BEAUTY
Chester, NJ
08.2020 - 10.2021
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
- Assigned tasks to associates to fit skill levels and maximize team performance
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies
- Evaluated store performance by receiving, analyzing, and incorporating feedback from store inspections to implement action plans for improvements
- Reduced shrink by developing culture of loss prevention, improving return processes, and upgrading store layout.
Education
B.A Applied Psychology -
Kean University
Esthetician -
Christine Valmy International School of Esthetics and Cosmetology
Skills
- Ability to work well with others and provide excellent communication skills
- Work under pressure in a busy environment and resolve conflicts effectively
- Knowledgeable and experienced with Internet resources, social media
- Interpersonal skills, empathy skills, leadership, supervisory skills
- Mentoring and coaching
- Sales tactics
- Always willing to learn new skills
- Strong phone presence and active listening
- Eye lash extension
- Skin care
Additional Information - Student Permit
Graduation date February 1, 2024
Timeline
Financial Coordinator
Reproductive Medicine Associates of New Jersey
09.2023 - Current
Patient Care Coordinator
Schraft’s 2.0 Pharmacy
10.2021 - 08.2023
Manager
ULTA BEAUTY
08.2020 - 10.2021
B.A Applied Psychology -
Kean University
Esthetician -
Christine Valmy International School of Esthetics and Cosmetology
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