Angela McMillan
Killeen
Summary
Dynamic self-starter dedicated to delivering exceptional customer support in a collaborative and positive work environment. Eager to embrace opportunities for learning and implementing innovative skills and technologies that contribute to organizational success. Committed to fostering strong relationships with clients and colleagues, ensuring a seamless experience that enhances overall satisfaction. Passionate about driving results and continuously improving processes to support the company's mission and goals.
Highly motivated Financial Coordinator with proven success scheduling appointments and effectively communicating with various personalities. Smart, reliable and possessing extensive billing and fee calculation experience.
Overview
18
18
years of professional experience
Work History
Financial Coordinator
Bone Marrow Transplant/St Davids S Austin Medical Center
11.2025 - Current
- Develop and maintain processes and procedures related to transplant clearance to provide for maximum reimbursement.
- Verifies patient and living donor benefits with patient’s insurance. Determines if pre-certification is required for evaluation, transplant admission and/or follow up care.
- Coding and identifying CPT, ICD-10 for clinical team and insurance.
- Communicates with insurance case manager regarding the pre-certification process. Sends required patient information to case management. Maintains appropriate communication with case manager throughout the transplant process, to include pre and post treatment.
- Attend and report on financial /insurance status as needed at Bone Marrow Transplant Meetings. Keeps transplant team informed of patient’s financial situation and status within the process.
- Communicates with physician offices and hospital regarding the billing process for living donors. Informs Partnership managed care departments of new managed care patients that may require special contracting prior to evaluation and/or transplantation.
- Seeking assistance for complex cases from Transplant Social Worker or Department Director.
Contact Specialist Rep
Baylor Scott and White Contact Center
10.2024 - 10.2025
- Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolutions.
- Works collaboratively with providers, clinical staff and other departments to ensure patients needs are met.
- Accountable for calming upset customers by providing a composed and professional demeanor. Identifies and escalate priority issues for resolutions.
- Documents all customer contacts and accurately process various documents to ensure optimal service.
- Accurate schedules prepare and communicate appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with the system and operating guidelines.
- Writes messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff.
Access Service Rep
Baylor Scott and White
07.2023 - 04.2024
- Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, certification and billing.
- Knows the patient flow processes in each area.
- Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and patient experiences.
- Interacts on an ongoing basis with other areas and departments to provide appropriate information related to such items as: patients delay, changes of schedules Intra departmentally and interdepartmentally.
Admission Coordinator
ProMedica Hospice
06.2022 - 06.2023
- Enters referral information, verifies patient insurance and enters Medicare admission and discharge notices.
- Obtains authorization for Home Care Services as required by the Insurance Plans, with referral sources to secure documentation needed to support admission eligibility to Home Care.
- Provides education to referral sources and families regarding the Home Care Program.
- Knowledge of Healthcare and Policy and Processes, written composition, organizational structure and administrative office practice.
Customer Service Rep
Lincare, Inc
07.2021 - 06.2022
- Connecting with patients and healthcare providers provide outcome-based solutions for our physician referral sources and existing patient population.
- Submitting new orders and monitoring their completion, from initiation to set up working closely with the Clinical, Sales and Service Departments.
- Working closely with existing patients to troubleshoot issues, identify solutions and dispatch corrective action via the appropriate departments within the organization.
Medical Secretary
BJC Medical Grp Primary Care Assoc
03.2021 - 06.2021
- Make office visit appointments, hospital appointments for test and admissions and obtain appropriate referrals, forms and other pertinent information.
- Educate patients on procedures for hospital tests and admissions.
- Takes incoming calls and determines the appropriate method of patient care services administered to patients, also manages physician’s schedules.
Customer Service Rep
BJC Homecare Services
09.2010 - 12.2019
- Performed complete and correct data entry of necessary information.
- Updated appropriate areas of patient information in patient records and other documents as needed.
- Identified and resolved problems encountered in the order entry and confirmation processes.
- Handle customer compliments and complaints.
- Provide and promote customer satisfaction during the intake coordination process.
- Performed other responsibilities as assigned.
Regional Trainer Coordinator
Lincare
08.2008 - 09.2010
- Provide follow up and training for CIS/AS400 and Lincarenet application updates.
- Supervise Area Trainers in their training responsibilities within designated regions.
- Familiarity and re-emphasis of all compliance policies and procedures mandated from the Compliance Officer of Lincare.
- Report infractions of policies and procedures to the proper source for resolutions.
- Develop and maintain working relationships with Region Managers, Area Managers and Region Billing and Collection Managers.
- Work with Area and Region Managers to identify training goals and create training plans for their region.
- Report training schedules and monthly progress reports to Region Managers for all training conducted within their Region.
- Organized, trained and support for all center staff in startup centers and acquisitions for the CIS/AS400/Lincarenet application.
Education
High School Diploma -
Saint Louis, MO05-1985
Skills
- Customer Service Oriented
- Problem Solving
- Leadership
- Attentiveness
- Goal Oriented
- Proficient with MS Office (Word, Excel and PowerPoint)
- Excellent communication skills
- Attention to detail
- Ability to collaborate effectively
- Providing high-quality care
- Verbal and written communication
- Microsoft Excel
- Data entry
- Benefits explanation
- Appointment scheduling
- Telephone etiquette
- Insurance plans
- Insurance documentation processing
- Financial document review
Timeline
Financial Coordinator
Bone Marrow Transplant/St Davids S Austin Medical Center
11.2025 - Current
Contact Specialist Rep
Baylor Scott and White Contact Center
10.2024 - 10.2025
Access Service Rep
Baylor Scott and White
07.2023 - 04.2024
Admission Coordinator
ProMedica Hospice
06.2022 - 06.2023
Customer Service Rep
Lincare, Inc
07.2021 - 06.2022
Medical Secretary
BJC Medical Grp Primary Care Assoc
03.2021 - 06.2021
Customer Service Rep
BJC Homecare Services
09.2010 - 12.2019
Regional Trainer Coordinator
Lincare
08.2008 - 09.2010