Amanda Rivers
West Boylston
Summary
Dependable staff member with strong conflict management and organizational skills. Well-versed in accurate cash handling and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Counter Staff
Darby's Bakery
04.2021 - Current
- Managed multiple tasks in high-volume environment
- Processed both cash and card purchases and returns
- Processed customer orders
- Addressed guest complaints and resolved issues to promote satisfaction
- Welcomed customers and helped determine their needs
- Stocked, tagged and displayed merchandise as required
Hostess / Food Runner / Barback
The Manor, Draught House Bar And Grill
08.2022 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Backed up servers by checking on tables and retrieving items for guests
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Supported servers and bussers with keeping dining area ready for guests
- Delivered food to customers at bar and tables
Reception Assistant
University Of New Hampshire Libraries
08.2023 - 12.2023
- Handled check-in and check-out process of library books and materials at circulation desk
- Placed books on proper shelves when returned to circulation
- Answered questions from patrons and helped to find desired materials
- Stayed up-to-date on library policies and procedures to smoothly enforce standards
- Utilized computer databases to locate library materials
Education
High School Diploma -
West Boylston High School
West Boylston, MA05.2023
Skills
- Effective communication
- Attention to detail
- Multitasking capabilities
- Interpersonal skills
- Task prioritization
- Customer service orientation
- Adaptability and flexibility
- Self-motivation
Timeline
Reception Assistant
University Of New Hampshire Libraries
08.2023 - 12.2023
Hostess / Food Runner / Barback
The Manor, Draught House Bar And Grill
08.2022 - 08.2023
Counter Staff
Darby's Bakery
04.2021 - Current
High School Diploma -
West Boylston High School
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