Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
Generic

Amanda Roark

Summary

I have always been interested and well educated in technology and technical support industry knowledge. I have been the IT Support Specialist for family members, friends, neighbors, and clients for many years. I created a brand for marketing my work called Roark Quality Technology Services, and I have been assisting customers with their devices since I was 10 years old. This is truly a passion and a desire of mine, and it would be a dream of mine to obtain a career in this field of work.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Supervisor & Sports Coach

Community Roots Academy
03.2023 - Current
  • Developed practice guidelines for injury prevention.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Taught players how to run specific game plays in order to build cohesive, structured team.
  • Enforced discipline both on and off-field to lead team with highest personal standards.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.

CEO & Technical Support Specialist

Roark Quality Technology Services
01.2010 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Answered questions and provided information to customers about new software or hardware.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.

Department Specialist

Ralphs Grocery Store
06.2018 - 08.2020
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Delivered key information on product features to help customers make educated purchasing decisions.
  • Monitored inventory of departmental supplies and replenished items to enable normal operations.

Restaurant Hostess

Wind & Sea
05.2015 - 08.2018
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Dana Hills High School
Dana Point, CA
06.2018

Skills

  • Information Technology
  • Adobe Software
  • Software Applications
  • User Feedback
  • Technical Analysis
  • Cross Browser Compatibility
  • Customer Relationships
  • Google Chrome
  • Operating Systems
  • Adobe Illustrator
  • Visual Design
  • Google Sites
  • User Support
  • Graphic Design
  • Customer Needs Assessments
  • Customer Satisfaction
  • Configuring Devices
  • Desktop Support
  • Friendly and Patient
  • Data Recovery
  • Mobility Devices
  • Appointment Scheduling
  • Microsoft Windows and Office
  • User Experience
  • Customer Service Expertise
  • Issue Troubleshooting
  • Mac Systems
  • Organizational Skills
  • Apple IOS
  • Hardware Repair
  • Technical Issues Analysis
  • Cultural Awareness
  • Customer Data Confidentiality
  • Good Communication Skills
  • Customer Service and Assistance

Accomplishments

    I originally joined the Girl Scouts of America back in 2005 and ended up graduating from its final level in 2017. Throughout the years, I was able to achieve every award, badge, certificate, and skill. I also achieved my Bronze, Silver, and Gold Award status. This means that I am in the top percentile of high achieving scouts, as well as learning skills like leadership, community, teamwork, and independence.

Certification

I have my CPR certificate, First Aid certificate, and AED certified use certificate. I am also currently working on obtaining my CompTIA A+ certificate from a training program at Calbright College.

Languages

English
Native or Bilingual
Russian
Limited Working
Spanish
Limited Working

Timeline

Supervisor & Sports Coach

Community Roots Academy
03.2023 - Current

Department Specialist

Ralphs Grocery Store
06.2018 - 08.2020

Restaurant Hostess

Wind & Sea
05.2015 - 08.2018

CEO & Technical Support Specialist

Roark Quality Technology Services
01.2010 - Current

High School Diploma -

Dana Hills High School

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Amanda Roark