Jonvoana R. Evans
Brandywine,MD
Summary
Skilled Life Coach with over 20 years of experience supporting clients in in goal-setting, skill-building and clarity sessions. Versed in communicating effectively and leveraging active listening skills to assess client needs. Personable and direct with focus on guiding clients toward self-reflection and personal development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Life Coach
Self-employed
Waldorf, Maryland
03.2020 - Current
- Encouraged clients to set and achieve reasonable goals on a weekly basis.
- Facilitated group sessions and learning discussions to further objectives.
- Connected clients with available resources to improve plan success.
- Strategically developed goal-oriented roadmaps to assist clients with excelling in their careers or/and starting a business.
- Assisting 50+ clients to improve their satisfaction in life by achieving personal and professional goals.
- Counseling clients in problem-solving strategies
- Conducted presentations for 30+ self-development related workshops and webinars
- Teaching stress management and mindfulness techniques
Cyber Security Systems Engineer
Cisco
Columbia, MD
04.2016 - 07.2019
- Analyzed hundreds of customer configurations and provide feedback on possible improvements or changes to the configuration to improve alignment with customer business goals
- Defined customer business problems in a technical context
- Developed proof of concept, including presentation and documentation of test results
- Led solution development, including demonstrating replicable architectures and researching customized solutions
Engineer, TAC
Cisco
Columbia, MD
09.2015 - 04.2016
- Developed monitoring and performance metrics to maximize efficiency
- Worked with internal security teams and vendors to set up security controls to protect against security breaches
- Evaluated security vulnerabilities and recommend solutions
- Collaborated with technical writers to create and update engineering documentation, including policies, standard operating procedures, and troubleshooting articles
Fiber Support Analyst
Verizon
Silver Spring, MD
09.2013 - 09.2015
- Wrote detailed reports to identify steps taken to address customers’ issues to include Root Cause Analysis, Case Resolution, and Incident Advisement
- Assisted customers who have filed complaints with the Federal Communications Commission, Better Business Bureau, and other telecommunication regulators to troubleshoot and clear networking, email, security, and internet issues that included operating systems such as Windows, Mac, and Linux
- Drafted training presentations for tuition assistance program
- Served as a Team Lead in the absence of the Supervisor
- Served as Resolution Manger, responsible for workflow processes, documentation review, and assigning cases to team members
Education
Bachelor of Science - Information Systems Internetworking
Strayer University
Owings Mills, MD06.2013
Associate of Applied Science - Computer Network Systems
ITT Technical Institute
Owings Mills, MD06.2012
Skills
- Emotional Support
- Problem Resolution
- Life Goals Assistance
- Effective Planning
- Information Technology
- Analytical Skills
- Interactive Learning
- Coping Strategies
- Creative Thinking
- Group Activities
- Customer Satisfaction
- Emotional Intelligence
- Life Skills Counseling
Certification
- Certified Life Coach, Certified Life Coach Institute- 2021
- CISSP, ISC2
- CCNA Sec
- CCNP Sec (210)
- CEH, EC-Council
- Security + (ce), CompTIA
- Network + (ce), CompTIA
Timeline
Certified Life Coach
Self-employed
03.2020 - Current
Cyber Security Systems Engineer
Cisco
04.2016 - 07.2019
Engineer, TAC
Cisco
09.2015 - 04.2016
Fiber Support Analyst
Verizon
09.2013 - 09.2015
Bachelor of Science - Information Systems Internetworking
Strayer University
Associate of Applied Science - Computer Network Systems
ITT Technical Institute
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