Amanda Roberts
Bradenton
Summary
Diligent Customer Support Specialist with experience managing phone communications with customers as primary point of contact. Consistently exceeded customer support and service expectations by resolving issues quickly, handling client questions, needs, wants, and complaints. Passionate about providing first-class customized solutions.
Overview
13
13
years of professional experience
Work History
Offline Customer Support III
Charter Communications
04.2022 - Current
- Managed escalations, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Handled UCM tickets through TMS systems
Lead Server
River Strand Golf & Country Club
12.2020 - 04.2022
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Bartender/Bar Manager
Texas Roadhouse
11.2011 - 04.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
South Paulding High School
Douglasville, GA2010
Skills
- Strong multitasking
- Clear and effective communication
- Organizational ability
- Complex problem-solving
- Training and mentoring
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Conflict resolution
Accomplishments
Five-Time Silver Award - Keys to Customer Service
Two-Time Bronze Award - Keys to Customer Service
2024 Q2 Quarterly Excellence Award Nomination
SME Certified for OCS Level I
SME Certified for OCS Level II
Multiple Spark Recognitions
Timeline
Offline Customer Support III
Charter Communications
04.2022 - Current
Lead Server
River Strand Golf & Country Club
12.2020 - 04.2022
Bartender/Bar Manager
Texas Roadhouse
11.2011 - 04.2019
High School Diploma -
South Paulding High School