Overview
Work History
Education
Skills
Summary
Quote
Timeline
Generic

Phyllis McElveen

Lillington ,NC

Overview

23
23
years of professional experience

Work History

REGIONAL SUPPORT CENTER III SPECIALIST

Charter Communications, Spectrum
10.2017 - Current
  • Developed strong client relationships through consistent communication and attentive service.
  • Coordinate and assist 80+ business class, residential, and contractor technicians for on-site customer visits to ensure timely arrivals and smooth scheduling
  • Utilize scheduling software and communication tools to streamline logistics and optimize efficiency
  • Resolved escalation ticket from customer service and field supervisors.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.

Customer Service Representative

Robert Half Staffing
10.2015 - 05.2017
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and backed up other customer service managers.

Dispatcher

Service Experts
01.2014 - 11.2014
  • Communicated with drivers and personnel to coordinate timely delivery of resolutions to customers service needs.
  • Directed dispatching, routing, and tracking of 50+ fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships promote respect.

Customer Care Coordinator

Siemens Medical Solutions
04.2001 - 08.2013
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service..
  • Maximized customer satisfaction by organizing Major Medical Equipment for service and installation.
  • Successfully retained clients by offering personalized solutions and demonstrating deep understanding of their unique needs and preferences.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Sought ways to improve processes and services provided.

Education

Some College (No Degree) - Computer Tech II

ECPI
Raleigh NC

Cosmetologist - Cosmetology

Hank Hanna Collage of Beauty Arts
Dunn NC
08.1990

Skills

  • Technical aptitude
  • Effective Communications/Decision Making
  • Call Center Software
  • Strong multitasking

Summary

Logical Dispatch Coordinator offering 15-years plus background scheduling and dispatching drivers, work crews and vehicles to appropriate locations according to predetermined schedules. Skillful in preparing daily work and run schedules and overseeing communications within specifically assigned territories. Results-oriented and productive individual committed to quality service and customer retention.

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

REGIONAL SUPPORT CENTER III SPECIALIST

Charter Communications, Spectrum
10.2017 - Current

Customer Service Representative

Robert Half Staffing
10.2015 - 05.2017

Dispatcher

Service Experts
01.2014 - 11.2014

Customer Care Coordinator

Siemens Medical Solutions
04.2001 - 08.2013

Some College (No Degree) - Computer Tech II

ECPI

Cosmetologist - Cosmetology

Hank Hanna Collage of Beauty Arts

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