Juan Magallon Jr
Hialeah
Summary
Accomplished customer service professional with a strong background in client relations, lead management, and organizational support. Experienced in the recruitment, training, and leadership of diverse teams, with a demonstrated ability to foster collaboration and achieve performance objectives. Committed to excellence, continuous improvement, and delivering value within customer-focused environments.
Overview
9
9
years of professional experience
Work History
Mass Communications/Sales Specialist (Call Center)
AT&T.
Miami
06.2025 - Current
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Utilized CRM software to track customer interactions and manage leads efficiently.
- Maintain comprehensive knowledge of AT&T products, promotions, and policies to provide accurate information and resolve customer inquiries effectively.
Inbound/Outbound Representative & Manager (Call Center)
Alorica Inc.
Miami
01.2021 - 06.2025
- Exhibited exceptional telephone etiquette and negotiation capabilities to minimize turnover and build customer loyalty in a call center environment.
- Consistently met daily performance goals set by management team members.
- Facilitated employee performance reviews, identifying training needs, and setting improvement goals.
Assistant Manager (General Foreman)
HardHat Workforce Solutions Inc.
Spring Grove
09.2017 - 11.2019
- Supervised and assisted in the development of operational strategies to ensure efficient and productive operations.
- Efficiently documenting labor hours, crew attendance, individual performance metrics, as well as driving accountability and results of the project.
- Collaborated with management on developing strategic plans for achieving business goals.
Retail Representative
Walmart Inc.
Grand Island
07.2016 - 09.2017
- Achieved consistent sales results by maintaining current store and product knowledge.
- Contributed to team success by training new hires on organizational procedures, and sales techniques.
- Engaged positively to strengthen loyalty with each customer, providing professional and polite support for sales and service needs.
Education
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FLSome College (No Degree) - Criminal Justice
Central Community College
Grand Island, NESkills
- Bilingual (English/Spanish)
- Problem-solving Abilities
- Technical Aptitude
- Leadership & Team Development
- Communication/Telephone Etiquette
- Organizational Skills
Timeline
Mass Communications/Sales Specialist (Call Center)
AT&T.
06.2025 - Current
Inbound/Outbound Representative & Manager (Call Center)
Alorica Inc.
01.2021 - 06.2025
Assistant Manager (General Foreman)
HardHat Workforce Solutions Inc.
09.2017 - 11.2019
Retail Representative
Walmart Inc.
07.2016 - 09.2017
High School Diploma -
Hialeah Gardens Senior High School
Some College (No Degree) - Criminal Justice
Central Community College