Amanda Robinson

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Communicated with clients to understand property needs and preferences.
• Maintained connections with clients to encourage repeat business and referrals.

Working with large firm to provide professional services for business clients.

Provide full range of services, including validating insurance status on file.

Negotiated refunds, Escalated calls, and account management.

Familiar with DOAN Reports, NICB

• Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
• Analyzed credit scores to determine borrowers' creditworthiness.
• Made decisions and recommendations about extending lines of credit.
• Analyzed customer data such as financial statements to determine level of risk involved for extending credit.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and applied to customer balances.
• Negotiated to collect balance in full.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Negotiated accounts 30-180 days past due.
• Researched accounts and completed due diligence to resolve collection problems.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.